Ag Awards
Notifications
Login
en

Rembrandt Casino - Withdrawal issues

RESOLVED
Complaint Info
Disputed casino Rembrandt Casino
Reason Declined payment
Amount € 190
Posted on October 8, 2014

Good morning

I received from Rembrandt Casino email:

Good morning,


you initially have deposited 20? and received the welcome bonus. Your payout request on your winnings had been declined as you did not meet the wagering requirements. You than continued playing with the freespins you have received. You won 240? but according to our Terms&Co­ndi­tions, the maximum cashout on freespins winnings is 50?, which you have received.


Sincerely,

Henry

Rembrandt Players support

casinolive-support


The truth is:


11/25/2013 I had won € 80, commissioned the payment in the amount of 60 €, which was rejected due to unenforced turnover, lost 20 €, 60 € amount returned to the account so I continued on turnover and won the turnover of 240 €, which commissioned the payment 29.11 .2013. started the free spins and won with them 19.6 € which I still have in my account. did not play even once the free spin.today get info that I played with free spins after the first payment rejected, but I was playing deposit bonus and not free spins.


Best regards


Mxxxxxxxxx Gxxxxxxxxx

Posted on December 9, 2013

Hi there,

We have informed this player that his player history is being reviewed;

We expect to update the player shortly, hopefully 10/12; but we have been in direct contact with this player as well. He received replies and emails towards this issue he escalated to us on friday the 6th.

When he is right, he is right and this will be sorted immediately with the player!

Posted on December 10, 2013

I have 190€ ,thanks for your help

Best regards

< name removed >

gorson1

Posted on December 11, 2013

Hi there, as a final respons from our side,

this player was right, and we have compensated him and informed him.

the players indicated at our side as well his issue has been settled to his satisfaction.

gorson1 Poland
Posted on December 13, 2013

its ok

Posted on December 17, 2013

gorson1 has confirmed in the thread that all is ok. The matters can be closed.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy