Complaint #48
Rembrandt Casino
Haven't got payment
7 years ago
I got nice winnings 17.2.2019 and when balance was 8910e I wanted to make withdrawal. Little bit later my withdrawal was cancelled and I was asked documents. Finally I got documents approved and was able to make withdrawal. Maximum withdrawal amount was 5000e, so I made 5000e withdrawal and rest of money (3910e) are still waiting to withdrawal because I can't make new withdrawal before first is handled.
21.2 my withdrawal was approved, but I got to know that this withdraw have been splitted to 5x1000e installments. They said first installment have already sent to my bank and would be on my account within 3-5 bank days, and I would got next ~3.3. It means I have to wait 16 weeks from 21.2 to get all money, but because it is stated in their rules I have to accept it. But after that started problems. After 3-4 (bank)days waiting my first 1000e I started to ask where money is. They said I just have to wait to 28.2. At this point I was quite sure the payment won't be so much delayed if they have really paid it. I still have got no money and have asked several times about this transfer. Now they explain that there is just human error in payment chain because transfer is complex process and they are waiting response from payment department. I have got no update to this situation, and meanwhile I have discussed few other players who have made withdrawal same week as me and they have got just this same issue; approved payment, money "sent", but no money to bank. When asked if this problem is common or just for me chat person said he can't give more information, just that they are investigating issue. In addition I have read here Askgamplers there is many situations like that and I am suspicious that I could get money if just waiting. It will be very stressful if every 1000e installment would be as tough to get than this.
It would be best if I could get all 8910e once and everything is OK then, but if I would get real money to bank without asking every installment tens of times (not just promises without concrete actions) then 8x1000e + 1x910e installments would be OK though it is slow..
21.2 my withdrawal was approved, but I got to know that this withdraw have been splitted to 5x1000e installments. They said first installment have already sent to my bank and would be on my account within 3-5 bank days, and I would got next ~3.3. It means I have to wait 16 weeks from 21.2 to get all money, but because it is stated in their rules I have to accept it. But after that started problems. After 3-4 (bank)days waiting my first 1000e I started to ask where money is. They said I just have to wait to 28.2. At this point I was quite sure the payment won't be so much delayed if they have really paid it. I still have got no money and have asked several times about this transfer. Now they explain that there is just human error in payment chain because transfer is complex process and they are waiting response from payment department. I have got no update to this situation, and meanwhile I have discussed few other players who have made withdrawal same week as me and they have got just this same issue; approved payment, money "sent", but no money to bank. When asked if this problem is common or just for me chat person said he can't give more information, just that they are investigating issue. In addition I have read here Askgamplers there is many situations like that and I am suspicious that I could get money if just waiting. It will be very stressful if every 1000e installment would be as tough to get than this.
It would be best if I could get all 8910e once and everything is OK then, but if I would get real money to bank without asking every installment tens of times (not just promises without concrete actions) then 8x1000e + 1x910e installments would be OK though it is slow..
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