i played live casino for several hours continuously and im not control over my playing due to gambling problem and i asked them to withdraw my funds several times through email and also i asked them to self exclude and withdraw all my funds..but they denied..
here i used email service which is most uncomfortable will took several hours for every email to get response when in such serious and emergency situations because the live chat is not working on ipad from starting of my account to till today i told them several times through live from laptop and over phone and also emailed them but no response from them and no one fixed the problem..
UNIBET payment options : You can always withdraw your funds to the bank account or Visa card used to deposit. You'll also have the option to withdraw money to e-wallet accounts such as Skrill and NETELLER.
only payment option available for me : entropay visa card
Before I open account With UNIBET I asked customer support regarding my payment method :
Chat date June 12 2015
Proof : [12:26:50] user: do you accept entroay credit card for deposit and withdraw funds?
[12:28:25] C******: yes, we do :)
[12:38:10] user: and the minimum and maximum limits for deposits and withdrawals for entropay credit card?
[12:38:55] C******: 10.00 to 1000.00
[12:39:21] user: both deposits and withdrawals?
[12:39:34] C******: and wd to the card is Maximum:€ 100,000.
i opened account with them and deposited several times and played and i won big amount when i tried to withdraw they are saying that i cant withdraw through entropay when i asked them to withdraw as i have gambling problem continuously playing for several hours and not control over my playing..
already i have gambling problem and with their information that i cant withdraw through entropay i shocked , depresed and upset and completely ill..and i played and lost funds..
not self excluded when i have gambling problem , misleading information that shocked and depresed me , live chat facility issue not fixed or not even responded ..please imagine how hard for me to use email service in such a serious situations waiting for several hours for every response..
i complained this to their management and they are accepting the mistake and apologsing for the negative experience..
and even after complaining to their management they are giving the same wrong and misleading information..i dont know what is their intention of their management regarding the misleading information even after i broguht to their attention..
date : 18-7-2015
angelica: whay type of payment methods do ypu allow to deposit and withdraw?
card, skrill, neteller, and bank transfer
angelica: thank you for the information
VISA card only for withdrawal though
ishq: okay do you accept entropay method to deposit and withdraw funds from here?
ishq: entropay visa card?
date : 18-7-2015
chiang lee: and accepta visa cards for bothe deposits and withdrawals?
That is correct
chiang lee: and the minimum and maximum entropay visa card withdrawals is?
chiang lee: ??
B**: Hold on
chiang lee: okay :)
chiang lee: too long wait
Minimum is 10 and max 5000
ben: what payment methods offfereda to *******?
We offer Regular credit / debit card
and bank transfer
ben: for both da deposits and withdrawala?
VISA cards can only be used for withdrawal if using the card method
THIS informaion BEFORE THE COMPLAINT TO MGA
Z******: Hi. Welcome to Customer Support! My name is Zinaida. How may I help you today?
abhijit: accept ***** customers?
you can register on www.unibet.com
abhijit: accepta entropay visa cards to deposit and withdraw funds from here?
abhijit: for withdrawals using entropay visa card?
the Wd there is a higher limit
Z******: over 1000 Euros
Z******: up to 100 000 Euros
( 2 )
B**: Hi. Welcome to Customer Support! My name is Bob. How may I help you today?
rahul: im from *****
rahul: do you accept ****** players
Yes we do
rahul: do you aceept entropay visa card to eposit and withdraw funds from here?
Yes we do that
rahul: and the deposit and withdrawal limits for entropay visa card?
rahul: min and maximum?
Max. No limit
( 3 )
SCREENSHOT ATTACHMENT TELLING THAT THEY WILL ACCEPT 3D VISA CARD
[08:13:49] user: we can withdraw funds with 3d secured visa card?
[08:14:35] A*****: any visa card option is not avalable unfortunately
as im really
worried because i recommended to my friends and relatives to open account with unibet when i won the big amount..and many of my frineds and relatives only entropay methods is available..
thank you so much sir