Complaint #3 Bet Realm Casino

Refund request suspended

By brazfran

9 years ago

Message on forum

Good morning, my situation is very simple.
I have an account in this mess since August 24, 2016
On October 9, 2016 I asked to withdraw €. 1590.
On October 9, 2016 at 22.19 the casino I writes (see mail) telling me that I would have got confirmation just made the transfer of the money.
On day 11 and day October 13, 2016, seeing on my profile my transaction Casino still pending, I write the email attached to ask for explanations and time, without receiving any response from the Casino.
The day November 13, 2016 I write again and no one would answer.
It's been almost 3 months and on my profile of the Casino is still present the transaction pending (see attached) and no one in these three months I never responded or given explanations.
Please help me solve this problem and thank you so much for your cooperation and assistance.

Disputed Casino Bet Realm Casino

Reason Delayed payment

Amount €1590

Discussion

brazfran

9 years ago

I not showed up anyone ...

AskGamblers

• Support Team

9 years ago

Dear @brazfran,

Please let us know if there's some update on your issue.

Bet Realm Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $2,061

Avg. Complaint Duration 6 days

Avg. Response Time 6 days

Bet Realm Casino Complaints

See all complaints for this casino

Withdrawal delay since February 7th

Hello. I want to report a delay of withdrawal. On February 7, I put my winnings to withdrawal. After that, I got a letter from the casino.

“We have just received a withdrawal request for the amount of: € 2,263.00 from your account < email removed > on Betrealm Casino. The requested amount has been locked.

You'll get the confirmation email after the transfer has been made. The time before you receive the transfer may vary depending on the withdrawal option you have chosen during the process.”

I still haven 't got my money.

The rules state that I am can receive my money within a reasonable time. I wait more than two weeks, it 's not like a reasonable time frame.

The rules also state if the withdrawal amount exceeds 2,000 euros, I have to pass an additional verification. I did not receive messages or letters about additional verification.

I wrote to casino support, but they 're silent. I didn 't get a single answer!

Unresolved

€2,263