Complaint #24 RealSpin Casino

Approved withdrawal of CAD 72 051 remains unpaid

By Jean-Marc B.

1 month ago

I am requesting assistance with an unpaid balance of CAD $72,051.40 at Realspin.

On April 29, 2026, Realspin's KYC team confirmed in writing that my remaining balance could be withdrawn. I subsequently received confirmation that the withdrawal was approved. However, the funds have still not been paid to me.

My account was subsequently closed/blocked, and despite multiple follow-up emails to Realspin, I have not received the funds or a satisfactory explanation for the delay.

I can provide the relevant correspondence, balance screenshots, and follow-up emails as evidence.

My request is simply that Realspin release the approved balance of CAD $72,051.40.

Included as evidence:

Two screenshots showing that my account balance was CAD $72,051.40 on April 28, 2026.
One screenshot from April 29, 2026 showing that my account was subsequently closed.
One document containing the email chain from April 29 to June 3, 2026, in which Realspin representatives explicitly confirm that the withdrawal of my remaining balance was approved. The document also contains my subsequent follow-up attempts.

Disputed Casino RealSpin Casino

Reason Delayed payment

Amount $72051.4

Discussion

AskGamblers

• Support Team

1 week ago

Dear jbkh89,

Please be advised that AskGamblers has zero tolerance for the use of offensive, threatening, or any other language that could be considered verbal aggression.

Such behavior constitutes a serious violation of the AskGamblers Casino Complaint Service Guidelines.

As a result, your complaint is being rejected and your AskGamblers account permanently banned.

Should you wish to pursue your dispute with the casino further, we recommend seeking assistance from the relevant regulatory body.

Thank you for your understanding.

Inactive user

1 week ago

The last 6 months have been the worst of my life. And it's all thanks to Realspin. I will forever hate this < offensive language removed > site. For a while, I though I had won a life changing amount of money on your site. But I hadn't. These < offensive language removed > never intended on paying me. Period.

They're a < offensive language removed > site operating under a frivolous license.

DO. NOT. TRUST. THESE. < offensive language removed >.

They will simply scam you off your winning if you win too much money. That's just the truth. Look up their license. It is the Anjouan license. It's actual < offensive language removed >. It is complete < offensive language removed >. Worthless.

So if you ever have the thought of deposit any money on an Anjouan run gambling site. STOP.

DO. NOT. GIVE. THESE. < offensive language removed >. ANYTHING.

< offensive language removed >

Inactive user

1 week ago

It is quite frankly not surprising that Realspin wouldn't respond to the simple request of proving that they < offensive language removed > sent me the money.

THEY. HAVE. NOT.

PERIOD.

And they < offensive language removed > know it. Now what these < offensive language removed > will do next is anyone's guest. They might just claim that they did send the money (Without providing any fucking proof, because they're a scam site, operating under a scam licence sot they know they wont face any < offensive language removed > consequences for doing so).

Or they might show a transaction that did occur on April 29th but that was sent to a bogus crypto wallet. And then they might just pretend that this was the "payment account selected by the player".

Who knows ? They're < offensive language removed > evil.

Do not play on their < offensive language removed > site.

< offensive language removed >

Inactive user

2 weeks ago

Thank you for continuing to follow up with Realspin and requesting evidence of the alleged payment.

I would like to clarify several important points.

1. The withdrawal was initiated by Realspin.

On April 29, 2026, at 2:45 AM, I received an email from Realspin’s KYC department stating that I would be given limited access to withdraw my remaining balance, after which my account would be permanently closed. I had not requested that my account be closed or initiated this withdrawal myself.

Later that morning, I contacted support by email at 8:21 AM to ask about the situation. At 10:51 AM, I received a reply stating that the withdrawal had already been approved and that my account would remain closed.

2. My previous successful withdrawals were received through Wealthsimple Crypto.

I used my Wealthsimple Crypto account for my previous successful Realspin BTC withdrawals on March 27 and April 1, 2026. Both were received successfully.

However, I have not received the CAD 72,051.40 withdrawal that Realspin claims was processed on April 29. A screenshot I provided on September 28th on this thread documents the balance in question.

I have checked my Wealthsimple Crypto transaction history, and there is no corresponding incoming payment after April 1.

3. Realspin has yet to provide verifiable proof that I received the funds.

Realspin has stated that the payment was successfully processed on its side. However, stating that a transaction was processed is not sufficient to establish that the funds were sent to the correct destination or received by me.

I have provided evidence that the funds never arrived in my Wealthsimple Crypto account. Realspin must now clarify exactly how this alleged transfer was made.

I therefore respectfully request that Realspin provide AskGamblers with the following evidence:

The complete Bitcoin transaction ID (TXID) for the alleged payment.

The exact destination Bitcoin address and the amount of BTC transferred.

The exact date and time of the transaction.

Evidence that the destination address was associated with my Wealthsimple Crypto account.

If a different destination was used from those associated with my previous successful withdrawals, evidence that I selected or authorized that destination, along with an explanation of any additional security checks performed.

4. I am asking for evidence, not another assurance.

Realspin seemed to be in an extraordinary rush to close my account on April 29. Why, then, did it apparently fail to ensure that such a substantial withdrawal of CAD 72,051.40 was actually delivered to me? Frankly, this is baffling.

I have been trying to resolve this matter for months. Despite repeated attempts to contact Realspin, I have neither received the funds nor been provided with transaction details that would allow me to independently verify the alleged payment.

I appreciate AskGamblers continuing to request supporting evidence from Realspin. I hope this matter can now be resolved on the basis of verifiable transaction records rather than repeated assurances that the payment was successfully processed.

Thank you.

RealSpin Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $1,835

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

RealSpin Casino Complaints

See all complaints for this casino

Payment declined

Casino Complaint – Bonus Winnings Voided for “Bonus Manipulation” Without Evidence

Casino name: RealSpin

Casino website: RealSpin (sportsbook & casino)

License: Belize – ALSI (License No. ALSI-102310002-F15)

Account name: <removed>

Complaint summary

RealSpin voided approximately 1,500 CAD in legitimate bonus winnings after I fully completed wagering requirements, citing vague “bonus manipulation.” The operator has refused to identify a single specific wager, rule breach, or betting action that allegedly violated their terms, relying instead on broad, hypothetical examples and undisclosed internal discretion.

Detailed explanation

I joined RealSpin and deposited 450 CAD, claiming their 100% Welcome Sports Bonus. I placed standard sports bets, met all wagering requirements, and successfully completed the rollover. My balance reached approximately 1,949 CAD, after which I requested a withdrawal.

Several days later, my withdrawal was rejected, and my bonus winnings were confiscated. I was informed that my activity constituted “bonus manipulation.” Roughly 1,500 CAD in winnings was removed, leaving only my original deposit.

I categorically deny any bonus manipulation. All wagers were standard sports bets, met minimum odds requirements, used permitted bet types, respected the maximum bet amount, contributed to rollover, wand ere placed consistently throughout the wagering period.

I requested multiple times that the casino provide the exact clause(s) allegedly breached, specific wagers or dates that constituted manipulation, confirmation that minimum odds and permitted bet types were met

Casino response (problematic)

RealSpin repeatedly refused to identify any specific violation. Instead, they replied with a list of hypothetical examples, stating that “sports bonus manipulation may consist of various behaviors, without confirming that any of those behaviors actually occurred in my case.

They explicitly stated they are unable to provide details of their internal assessment, treating the decision as final.

At no point did the casino identify a single restricted bet, show any opposite or hedged wagers, demonstrate a prohibited change in betting pattern, or provide evidence of a 75% bet size reduction as claimed in their examples

The decision appears to be based entirely on undisclosed internal discretion, not identifiable rule breaches.

Why is this complaint justified: the casino completed a full review after wagering was finished, and a withdrawal was requested; no concerns were raised during wagering, no specific rules were cited as violated, and no evidence was provided despite repeated requests.

The use of vague terms like “may consist of” without identifying actual violations prevents meaningful dispute resolution and allows the operator to void winnings arbitrarily.

Resolution requested

I respectfully request that AskGamblers assist in requiring RealSpin to identify specific wagers or actions that allegedly breached the bonus terms OR reinstating and paying out the confiscated winnings of approximately 1,500 CAD

If RealSpin cannot identify concrete violations, the bonus winnings should be honored.

Supporting evidence

I can provide full email correspondence, screenshots of account balance and wagering history, bonus terms and conditions, and a withdrawal rejection notice

Final note

The operator has not accused me of fraud, arbitrage, or account abuse. They returned my original deposit, which strongly suggests this was not wrongdoing but a discretionary decision to void bonus winnings after successful rollover.

Thank you for reviewing this complaint.

Resolved

$1,500

Request for refund and account closure request for Self Exclusion ignored

I am submitting a formal complaint regarding Real Spin’s failure to act on my self-exclusion request submitted on May 21, 2025. Despite receiving acknowledgment of my request and following up multiple times on May 23 and June 3, my account remained active and accessible.

Between May 21 and June 25, I deposited a total of $80,700 CAD, entirely after my exclusion request. These deposits and the resulting gambling activity could have been prevented had Real Spin fulfilled its responsible gambling obligations and closed my account promptly.

When I attempted to log in recently to review my transaction history, I discovered my account had been closed without prior notice. Additionally, there is a pending withdrawal of $4,000 CAD that I was not informed about.

Since I no longer have access to my account or transaction history, I request that Real Spin or the relevant licensing authority retrieve these records to verify my deposits and pending withdrawals.

I am requesting a full refund of the deposits made after my self-exclusion request, formal acknowledgment of Real Spin’s failure to uphold responsible gambling standards, confirmation that my account remains permanently closed, and clarification regarding the pending withdrawal.

Attached are copies of all relevant communications and a timeline summary for your review. I appreciate your prompt attention to this matter and look forward to your response.

2h left

$80,700

Missing Casino Balance

They gave me 10€ non-deposit bonus two days ago. I played it and after that, my bonus money balance was 0€. After that I deposited 5 times 50€ in the account without any bonuses and played Starburst original game and just real money balance was used of course. After last 50 € deposit I finally won something back and I was winning over 300€ when suddenly the real money balance dropped to €50!!

They claim that I played with virtual money for that 40x wagering requirement for that €10 bonus even though I had already deposited 5 times my own money, the bonus money had run out and when the wagering was successful I won five times the €10 bonus, meaning my balance dropped from over €300 in real money to €50 in real money just because I was still supposedly playing with that bonus. This is clearly wrong and I have requested that the balance be corrected due to an error?!

Unresolved

€300

Pending withdrawal

Hi there

I made a withdrawal with this company on the 12th of April it was rejected for 2500. They requested documents which I sent no problem with that. I then made a withdrawal of 500 euro which was approved almost instantly on the 18th of April. Got no communication to say this was done or anything just money arrived in account.

I have made a further withdrawal on the 18th for 1500 euro. The withdrawal is still "pending". The answer I get from live chat is the same answer. The team is working on it. I'm aware withdrawals.do take time. But how can one take less than a day and another 5 days. Is it because it's a larger amount. My account is obviously verified or the withdrawal wouldn't have been allowed.

I get the same repetitive answer on live chat. You will be contacted etc. But I haven't been.

Resolved

€1,500

Account closure request due to responsible gaming

I have asked RealSpin to close my account due to responsible gaming 11 days ago. I haven't got any answers and my account is still open. I have sent numerous emails to them after that and they don't answer anything to me. I have asked also from their livechat and they just say that I need to wait answer from [email protected], where I submitted also my closing request.

I have been able to debosit and play more during this time. This is just outrageous. They don't notice my emails at all (I have sent four emails to them during this time). I am really disappointed how they don't commit to responsible gaming at all.

Resolved

€3,904