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Rabona Casino - Payment of money late for a week

RESOLVED

Complaint Info

Disputed casino

Rabona Casino
Posted on February 7, 2024

Hello,

My name is Michal, based on your review that you promoted the RABONA casino,

I was pleasantly surprised by such a positive review, so I registered without any problems, the deposit to the account went well, I was able to play and I played and won, so I requested the payment of the winnings, of course, before the payment, I also sent proof of identity from the bank account and the Plus card with which I deposited money into the player's account, and now the main problem is that on the page they have indicated fast payments of 1-3 days.

So I waited three days, but the payment did not come I contacted live support who assured me that the win would be paid and I've been hearing the same excuses for 5 days.

Thank you very much for your time in solving my problem

AskGamblers
Posted on February 7, 2024

Dear @michal83,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on February 7, 2024

Dear Customer,

Thank you for reaching out.

We would like to inform you that 3 of your pending withdrawals were processed on 06.02.2­02­4-0­7.0­2.2024.

Please accept our sincere apology for the delay.

Best regards,
Rabona.com

AskGamblers
Posted on February 7, 2024

Dear @michal83,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.