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Withdrawal delayed extremely


6 months ago

On the 16th December 2025 I made a deposit of 35€ and won a bigger amount while playing. No bonuses were used with this deposit.

I requested a withdrawal of 500€, which is the maximum per day, right away on the 16th December 2025.

The remaining balance on my Account is now 6753€.

The casino keeps telling me everything is alright and the withdrawal request is still pbeing rocessed.

I have been waiting for three weeks now, while in the Terms and Conditions of the casino it says withdrawal requests are processed within 2-3 business days.

I wonder how long it will take to withdraw my whole balance with these delays, considering the maximum withdrawal amount per day is 500€.

By the way I have not been asked to complete any verifications and in my Account it says no verifications are necessary at the moment. So this should not be the Problem.

Please help me to find a solution so my withdrawal requests are finally processed.


Thank you!

Disputed Casino Ragnaro Casino
Amount €7253

Discussion

User name

Dear @ShakhtarD,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear all,

Thank you for the patience.

We would like to inform you that all withdrawal requests were successfully completed from our side, and there is no remaining balance to be withdrawn.

Best regards,
Ragnaro Team
User name

Dear Ragnaro Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name
Dear AskGamblers,

We would like to inform you that we contacted you via email in order to request player's details so we will be able to help.

It appears that our email letters don't reach you because of some tech issue.

Best regards,
Ragnaro Team

Ragnaro Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $8,255
Avg. Complaint Duration N/A
Avg. Response Time N/A