Complaint #102 Raging Bull Casino

Casino delaying small withdrawal

By WHATEBA111

9 years ago

Message on forum

I have been trying to withdraw $250 from ragingbull casino since the 18/4/17 first they told me to put in docs i did that 2 times they got approved on the second time. the withdrawal was approved on the 03/05 and i was told it would be with me asap then i was told it can take 7days after approval now im being told it can take 10-20 days
the first one got declined after so many days as they told me i did not complete wager req but before that i went on live chat to confirm i did and was told i did complete it
so i had to wager more and come out $10 ahead from when i started so the withdrawal now is $250
05/03/2017 05:19 AM Overnight Express Withdrawal Approved! -$250.00
05/03/2017 05:19 AM Overnight Express Withdrawal Requested -$250.00
05/03/2017 05:18 AM DF-NETeller Withdrawal Declined $250.82
04/28/2017 06:35 AM DF-NETeller Withdrawal Requested -$250.82
04/28/2017 05:43 AM DF-NETeller Withdrawal Declined $240.72
04/27/2017 11:36 AM DF-NETeller Withdrawal Requested -$240.72
04/27/2017 10:13 AM DF-NETeller Withdrawal Declined $240.72
04/24/2017 05:56 PM DF-NETeller Withdrawal Requested -$240.72
04/24/2017 09:17 AM DF-NETeller Withdrawal Declined $240.72
04/18/2017 03:20 PM DF-NETeller Withdrawal Requested -$240.72

i have had to help support find my account details 2 times now they dont seem to understand there is a ragingbull casino AU it was also declined 2 times for no docs handed it as they for some reason they told me that they where looking at ragingbull US it makes no sense as i dont have a withdrawal there or allowed to play there

some of the chats i have been having with ragingbull

General Info

Chat start time May 3, 2017 3:08:19 AM EST
Chat end time May 3, 2017 3:29:54 AM EST
Duration (actual chatting time) 00:21:35
Operator Hana

Chat Transcript

info: Please wait for a Raging Bull agent to respond
info: Thank you for contacting Raging Bull Casino. My name is 'Hana'.
Hana: Welcome to Raging Bull Casino, my name is Hana! What can I do for you?
Hana: Hello. Thank you for the information!
Hana: Sure. Can you please tell me the amount of the requested withdrawal?
wolfydan121: $250 and a couple of cents
info: Your chat transcript will be sent to at the end of your chat.
wolfydan121: .
wolfydan121: .
Hana: Sure. I can help you with this. Please allow me a few moments to check your account and I will be back shortly.
wolfydan121: Thanks
Hana: Do you remember when has it been approved?
Hana: When it has been approved. sorry.
wolfydan121: I don't know I put it though 8 or 9 days ago and when I checked it it still says pending
Hana: I am sorry but I don't see the withdrawal.
Hana: Are you sure? On Raging Bull Casino?
wolfydan121: That's because u are in raging bull US u need to check raging bull AU
wolfydan121: Another agent had is problem before
Hana: Ok probably.. ok allow me one more minute please.
wolfydan121: Ok
Hana: That was good. You are right I was looking on the other casino.
Hana: I am sorry for that..
wolfydan121: No worries it happen before :)
Hana: So, the request for $250 is still pending..
wolfydan121: With another CS
Hana: We need some more days for that..
Hana: Can you come back in 3-4 days?
wolfydan121: Any idea when it will be moved from pending
wolfydan121: Why is it taking this long
Hana: Right now we are experiencing a high volume of requests, that is why it takes longer.
Hana: I am sorry for that.. Just few more days..
Hana: Your patience is appreciated.
wolfydan121: I don't mean to be pushy but u guys now have the slowest withdrawals
Hana: It's because every day we receive thousands of requests..
Hana: Is there anything else that I may help you with?
wolfydan121: OK I will check back in a couple of days
Hana: Perfect. Thank you.
Hana: Have a great time. Thank you for playing with Raging Bull Casino

Chat start time May 3, 2017 6:14:04 AM EST
Chat end time May 3, 2017 6:42:06 AM EST
Duration (actual chatting time) 00:28:02
Operator Lex

Chat Transcript

info: Please wait for a Raging Bull agent to respond
info: Thank you for contacting Raging Bull Casino. My name is 'Lex'.
Lex: Hello and welcome to Raging Bull casino,my name is Lex. Please allow me a moment to check that for you.
Lex:
wolfydan121: U declined it for ID before that was fix two weeks ago then for waging req that I played again last week
wolfydan121: And then a error on your part
info: Your chat transcript will be sent to at the end of your chat.
wolfydan121: If u can not see it check raging bull AU I have had two CS that was checking the USA site and couldn't find it
Lex: Allow me a moment to check that for you.
wolfydan121: Thanks
Lex: Thank you for holding Daniel. I see that your withdrawal was declined because your documents were not yet approved.
Lex: your documents have been recently approved and your withdrawal will be processed shortly.
Lex: Could we assist you with anything else today?
wolfydan121: Come on guys this is getting old they was approved 2 weeks ago I have the email confirming it one sec I well tell u who approved them
wolfydan121: Dear , This is Brad with Raging Bull Casino. Thank you for sending all the documentation required for your casino account. Your documents have been verified, and your account has been updated. For further assistance regarding your withdrawal, please contact our Customer Support team via Live Chat. Thank you and have a great day! Kind Regards, Brad Leigh
wolfydan121: This is the same reason u declined it for before when they where already approved
wolfydan121: U have already declined it haven't u
wolfydan121: It was reject and u took the 250$ from my account and only added 0.82c
Lex: I'm sorry but due to the recent and unexpected high volume of winners requesting a withdrawal, we have been experiencing some unexpected delays. We would kindly ask you to bare with us in this process.
wolfydan121: OK so where is the $250 as its not in my account when u declined it before it went back in my account only 0.82c went in my account this time
wolfydan121: I'm not asking when it will be done o wanted to know what happen to the $250
Lex: The $250.00 will be processed by the Finance department and once approved the case will be sent to the Processors for the issuance of the winnigns.
Lex: *winnings
wolfydan121: So why why does it say rejected wouldn't it say pending still
wolfydan121: And why was the 0.82c added back to my account
Lex: I see that the $250.00 is being processed and the 82 cents is what you have a a remaining balance after that $250.00 that you requested.
Lex: Could we assist you with anything else today?
wolfydan121: Yes do u reject all withdrawals before u process them
Lex: a withdrawal may be rejected if for example there is no updated documents on file.
wolfydan121: Yes so why does my withdrawal not say processing it just says reject
wolfydan121: And that 0.82 was requested with the $250 so total withdrawal should have been 250.82
Lex: Sorry for the inconvenience but the system has not yet updated your account. Please check back tomorrow and that status should be updated.
wolfydan121: Oooo OK that makes more sense I will check tomorrow thanks

General Info

Chat start time May 4, 2017 12:52:48 AM EST
Chat end time May 4, 2017 1:54:40 AM EST
Duration (actual chatting time) 01:01:52
Operator Lex

Chat Transcript

info: Please wait for a Raging Bull agent to respond
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: Thank you for contacting Raging Bull Casino. My name is 'Lex'.
Lex: Hello and welcome to Raging Bull casino,my name is Lex. How may I assist you today?
Lex: Allow me a moment to check that for you.
wolfydan121: thanks
Lex: Thank you for holding. Our system show another phone number. Do you have another phone number?
wolfydan121: that could be the old account at ragingbull usa check ragingbull AU as its up to date there
wolfydan121: i only verified with that phone number yesterday
wolfydan121: they moved all Australians over to ragingbull AU last year
Lex: Allow me a moment to check that for you.
Lex: Thank you for holding. I have checked the raging Bull USA and I coulnd't find an account there for you. Could I please have your date of birth and the number that you would like us to have for you.
wolfydan121: sorry my bad username on ragingbull AU is wolfydan121
wolfydan121: that should match with my account details
wolfydan121: .
info: Your chat transcript will be sent to at the end of your chat.
Lex: Allow me a moment to check that for you.
wolfydan121: thanks
Lex: Thank you for holding Daniel. Have you already sent us the documents?
Lex: Actually nevermind that Daniel, I see that we have them
Lex: I was looking at your other account, sorry about that.
wolfydan121: ok
Lex: well, I see that the documents were approved recently.
wolfydan121: no worries
Lex: on April 25 2017.
wolfydan121: yep
Lex: and the time frame for processing is around 10 business days.
Lex: however, we have been experiencing some delays recently.
Lex: but we will process that withdrawal for you as soon as possible of course.
wolfydan121: it said the withdrawal was approved overnight express approved i just wanted to know if thats still to my neteller account
wolfydan121: i thought overnight express was cheque
wolfydan121: .
Lex: Thank you for holding . Overnight express is bank wire.
wolfydan121: not it should have been to neteller as i requested neteller
wolfydan121: you guys dont even have my bank details
Lex: Thank you for holding. I will note your account that you have requested the Neteller option.
Lex: Is there anything else that we can do for you today?
wolfydan121: so that will now go to neteller account
Lex: Actually hold on a minute.
wolfydan121: ok
Lex: I'm sorry but you will need to cancell that withdrawal option with overnight express and choose the Neteller option.
Lex: Unfortunately we cannot do this for you, it is the player who has to do it.
wolfydan121: i cant its been approved and moved from my account
wolfydan121: why did you guys change it from neteller to wire transfer
Lex: Allow me a moment to check that for you.
wolfydan121: thanks
wolfydan121: .
wolfydan121: .
Lex: Thank you for your patience. I have checked with my supervisor and it will be taking care of and the withdrawal will be sent to you via neteller!
Lex: Could we assist you with anything else today?
wolfydan121: ok awesome just one more thing then i will leave u guys alone :P how long after approval does it take to hit my neteller account thanks
Lex: It will be processed as soon as possible . The amount will hit your neteller account A.S.A.P!
wolfydan121: awesome thakns lex u have been awesome today thanks for your help u have a great day

General Info

Chat start time May 5, 2017 9:22:00 PM EST
Chat end time May 5, 2017 9:37:58 PM EST
Duration (actual chatting time) 00:15:57
Operator Sarah

Chat Transcript

info: Please wait for a Raging Bull agent to respond
info: Your chat transcript will be sent to at the end of your chat.
info: All Raging Bull agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: Thank you for contacting Raging Bull Casino. My name is 'Sarah'.
wolfydan121: Hey just check to see if my withdrawal has been payed buy the payments department yet
Sarah: Hello, Welcome to Raging Bull Casino! How may I help you today?
Sarah: Thank you very much for that information! Allow me one moment to access your account please.
wolfydan121: Thanks
Sarah: The time frame for withdrawals is 10 business days to be approved and 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.
wolfydan121: Neteller so should. Be no delivery time how many days has it been since it was approved
wolfydan121: .
Sarah: 5/3/2017 it was approved .
wolfydan121: Awesome so halfway there thanks
Sarah: Is there anything else that I may help you with?

i have edited my details out of the chats but i do still have the emails and screen shots all this seems to be is stalling my payment and really ragingbull are not sticking to there own terms and conditions on there web site its sad really such a great casino before the new owners took over

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $250

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

WHATEBA111

• Australia

9 years ago

This has been payed out now I didn't get a email saying it was that. Was a little weird but I'm happy u can now close this complaint thanks ask gamblers

WHATEBA111

• Australia

9 years ago

still nothing yet i have been told to wait a further 10/12 days.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

79h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

$12,500

Delayed payment at Raging Bull

Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.

Resolved

$1,896

Delay of payment since November of 2025

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

Resolved

$700