Complaint #197 Raging Bull Casino

Withdrawal delayed due to mysterious disappearance of my email containing verification paperwork

By savvyturtle

8 years ago

Message on forum

Dear AskGamblers,
On March 2, 2018, I submitted a payout request for $320, money won after completing playthrough on a deposit made with my Players Reward Card. I have yet to have that withdrawal confirmed, let alone approved or paid. The phone is never answered, voicemail messages are never returned, my email is never responded to. In a live chat I was told this was not normal for the casino and that I would hear soon. In another live chat I was told I'd have to update my verification documents, so I did. Everything necessary was sent to them via email on March 21, 2018. In a subsequent chat I was told that everything was all right and accepted except for copies of the front and back of my credit card, but I told that chat rep that I had already sent them, that they were combined with images of my driver's license, in the same photos. No response still. Yesterday I entered chat again where it was implied this time that my documents were not received. The only way that could be true is if they were deleted by the casino. That is when I decided to turn to you for help. I have a screen shot of the payout request and I can send you my March 21 email and the documents attached to it. But I cannot upload either the screen shot or verification documents and cover email here because of file formats. Can you please help me? Thank you.......< personal details removed >

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $320

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's confirmation that the disputed payment has been received, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

savvyturtle

8 years ago

I'm happy to report my money is in my hot little hand. I'm happy to report I was able to negotiate a Western Union wire (because my bank uses an intermediary for incoming international wires, and casinos won't work with that arrangement). I'm happy to report I will never play at Raging Bull again. I guess Tawni feels it was worth losing a player. Here's my final demand letter and her response:
*********************************************
April 24, 2018 6:35 pm Pacific Time

Dear Tawni,
It is April 24, nearly three weeks from the time you first promised to help, and still my money isn't on its way to me. I honestly don't see how you've helped at all. By getting involved, you deflected my attention from dealing with Raging Bull directly. And as anyone with a brain can see, that's exactly what your job is. It seems obvious that your efforts, including all those self-congratulatory posts of yours on AskGamblers, aimed at trying to make me look uncooperative, have further delayed my receipt of the money.

What do you suppose I should say in the next reply I post to my AskGamblers complaint, which is due soon. Here are two possibilities:
1. I post how pleased I am to have been given proof that a wire has been sent to me (which is what I will post if I receive precisely that within 24 hours), or
2. I condemn you, Marco, and Raging Bull for ongoing, reckless disregard for fair and ethical business practices, continual obfuscation and false promises, and unnecessary stall tactics. And I open complaints at two additional sites.

You pretended that my documents were lost, then you returned the withdrawn money to my balance as stall tactics, but so far as I am concerned the clock started when I made my first withdrawal on March 2, 2018, and it is still ticking.

Have you searched and read all the other complaints against Raging Bull on AskGamblers? There is an amazing similarity in the words, experiences, and feelings of frustration among your victims, including "mislaid" verification documents. This is not what a marketing professional, such as you consider yourself to be, is supposed to create for your client's players.

The ball is in your court.

Linda

Apr 24 at 7:15 PM

Hi Linda—
You can attack me all you want. While you want to take issue with me and point to all the issues against Raging Bull, I suggest you give this a fair and accurate review. Since we took over Raging Bull (the last week of April, 2017), EVERY complaint which has come my way has been successfully resolved (barring rejected complaints, which occur when player fraud or other similar situations are involved). Again, do you genuinely believe I want to drag this issue out for $300?

I spoke with Marco last night and my understanding is that you’re opting to be paid by Western Union. I need your confirmation that you understand you will need to pick up the payment at your local Western Union outlet—this is not a direct wire. Further, you will need to provide the same identification as you have provided to us at the time of pick up.

Once I receive confirmation that you understand and agree to all this, I will make sure the payment is arranged.

Tawni

Raging Bull Casino

• Representative

8 years ago

Hi Linda--

The person you've been in touch with is not in the office until tomorrow morning, so I'm unable to give any sort of status update.

As soon as he returns to work, I'll check on this and give a proper update.

Tawni

savvyturtle

8 years ago

Update. A payment manager from Raging Bull has finally been in touch with me. He summarized what my payment options are, and I chose one that takes 2-3 business days. When will those days start? I'll keep you informed.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

69h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

$12,500

Delayed payment at Raging Bull

Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.

Resolved

$1,896

Delay of payment since November of 2025

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

Resolved

$700