Ag Awards

Raging Bull Casino - Declined payout with no explanation, won't pick up phone

Complaint Info
Disputed casino Raging Bull Casino
Reason Declined payment
Amount $ 650
Mdespard43 United States Message
Posted on March 24, 2017

I deposited $50 early in march 2017 and won $650. I sent in all my verification documents and made a withdrawal request. Online it said this process would take 48-72 hours. After 15 days and several live chats inquiring about the status of my request I received and email saying my payout was declined. The email gave no reason. The email instructed me to call their 24/7 support number (18009200762). It doesn't even ring. There is music for a minute followed by a bunch of clicking noises and then a message saying "leave a message after the tone". I am very frustrated at this point and I can't get the casino to respond. Please help.

Posted on March 27, 2017

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

Posted on May 13, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Mdespard43 United States Message
Posted on May 13, 2017

I have been attempting to withdraw $600 in winnings since 03/07/17. My withdrawal was apparently approved 5 weeks ago. I have spoke with live chat agents several times who have told me that my deposit was approved and should be sent within 7-10 business days. The most recent time I spoke with live chat agent Diego who told me on 4/27 that I would have my money within 7-10 business days. It has been 12. I spoke with Annie Holmes on live chat today who told me that my withdrawal is still in the finance department and has not been sent. I have been asking live chat staff to have a manager call me since when I call their number it never works. No one calls. I feel like I've been cheated out of my winnings. Please help. (I have screen shots of all the live chat sessions I have had with raging bull live chat agents. But not sure if I can post them somewhere on here?)

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