Complaint #83 Raging Bull Casino

Declined payout with no explanation, won't pick up phone

By Matthew D.

9 years ago

Message on forum

I deposited $50 early in march 2017 and won $650. I sent in all my verification documents and made a withdrawal request. Online it said this process would take 48-72 hours. After 15 days and several live chats inquiring about the status of my request I received and email saying my payout was declined. The email gave no reason. The email instructed me to call their 24/7 support number (18009200762). It doesn't even ring. There is music for a minute followed by a bunch of clicking noises and then a message saying "leave a message after the tone". I am very frustrated at this point and I can't get the casino to respond. Please help.

Disputed Casino Raging Bull Casino

Reason Declined payment

Amount $650

Discussion

Mdespard43

• United States • 1 reviews

9 years ago

I have been attempting to withdraw $600 in winnings since 03/07/17. My withdrawal was apparently approved 5 weeks ago. I have spoke with live chat agents several times who have told me that my deposit was approved and should be sent within 7-10 business days. The most recent time I spoke with live chat agent Diego who told me on 4/27 that I would have my money within 7-10 business days. It has been 12. I spoke with Annie Holmes on live chat today who told me that my withdrawal is still in the finance department and has not been sent. I have been asking live chat staff to have a manager call me since when I call their number it never works. No one calls. I feel like I've been cheated out of my winnings. Please help. (I have screen shots of all the live chat sessions I have had with raging bull live chat agents. But not sure if I can post them somewhere on here?)

AskGamblers

• Support Team

9 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers

• Support Team

9 years ago

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

92h left

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

79h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.