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Raging Bull Casino - Withdrawal request unfairly denied due to ludicrous verification requirements

REJECTED
Complaint Info
Disputed casino Raging Bull Casino
Reason Declined payment
Amount $ 1500
Posted on July 31, 2020

On 07/06/2020, I had requested a withdrawal of $1500 winnings. I was asked to email raging bull casino my personal information, id, card authorization, proof of residency, such as utility Bill's, and proofs of card. I have been getting the runaround since that day and one customer support rep by the name of Randy, helped me further than anyone. He told me that I was missing the banking information (sent in on the 6th already) so I resubmitted. Then I was told my country of birth did not match my location! Well of course not! I was born in a foreign country. Sent in that proof as well. I get an email from him saying my banking has been updated and to chat with the online chat customer service. Well, here I am today, 07/30/2020, still no sign of my winnings. Went online to chat like the email support told me to- turns out my request was denied because I did not have a valid utility bill!! Seriously? I told the chat support that I sent in my insurance rob because my name was not on the utility bill. She then told me that I needed my husband's I'd and a letter stating our relationship and to verify my living at my residence! I stopped. This is beyond reasonable- the casino has all my personal information- more than needed, but my spouse's too? No.

Posted on August 4, 2020

Hi Cindy--

I apologize for the frustration you've experienced with this.

I've reviewed your account and I see that you've played your funds down--there is no longer any withdrawal to be paid.

I wish you all the best,

Tawni

AskGamblers
Posted on August 4, 2020

Dear @Kango1,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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