6 years ago
Made a withdrawal request for $2500 on the 30/06/2020.
Followed up with live chat support on the 9th of July and was told it was only the 6th day, and was told to follow up again the following day.
Followed up again as instructed on 10th of July (Day 7) and was told by the customer service agent that I needed to reverify my banking details every 30 days. Was also told I would need to wait another 5 days before they approve my request.
I have attached the chat transcript along with a screenshot of the email from Raging Bull stating I have verified all my documents and I am now able to make Withdrawals.
Followed up with live chat support on the 9th of July and was told it was only the 6th day, and was told to follow up again the following day.
Followed up again as instructed on 10th of July (Day 7) and was told by the customer service agent that I needed to reverify my banking details every 30 days. Was also told I would need to wait another 5 days before they approve my request.
I have attached the chat transcript along with a screenshot of the email from Raging Bull stating I have verified all my documents and I am now able to make Withdrawals.
AskGamblers
6 years ago
• Support Team
Dear @Enforc3r,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Raging Bull Casino
6 years ago
• Representative
Hi Randy--
I apologize for the difficulties you've experienced with this.
I'm pleased to tell you that your withdrawal was sent to our processor, Wednesday: 7/15 Paid AUD $2136 + no Service Fee for transaction #58730528. I would expect you'll find the funds in your account, towards the middle of next week (possibly sooner).
Regarding the shortfall from your withdrawal request, this is because you used a bonus to help build your balance. All bonuses are non-withdrawable and as such, removed from your requested withdrawal amount.
I wish you all the best,
Tawni
I apologize for the difficulties you've experienced with this.
I'm pleased to tell you that your withdrawal was sent to our processor, Wednesday: 7/15 Paid AUD $2136 + no Service Fee for transaction #58730528. I would expect you'll find the funds in your account, towards the middle of next week (possibly sooner).
Regarding the shortfall from your withdrawal request, this is because you used a bonus to help build your balance. All bonuses are non-withdrawable and as such, removed from your requested withdrawal amount.
I wish you all the best,
Tawni
Raging Bull Casino Complaint Stats
Resolved
590 / 642
Avg. Amount
$2,640
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Screenshot