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Withdrawal Payment delayed


2 years ago

I first want to start off by saying when signing up for account there is no initial identity verification. You register account, fund account then play. Between November 21 and the 25th I won 360$ and initiated for a withdrawal. November 28th I reached out to check the status of withdrawal which hasn’t been reviewed yet pending identity verification. I was told I had to verify my identity which I did, initially you have to wait 7 business days for it to get reviewed and an additional 7-10 business days to get approved. Lastly another 7-10 business days for you to receive funds. The wait was not mentioned prior to making deposit but was listed in the fine print under withdrawal. December 15th 1:58am withdrawal was approved I waited the allotted time then proceeded to reach back to the support team on the 10th day to check status of receiving payment. On the 31st The support team informed me that the withdrawal was approved but has yet to be sent out for dispersement and that there have been some delays. Jan 03/24 I contacted the support team to check status of

Payment being sent out to be dispersed and again I was told there are some delays and that I would have to wait until they get around to it. This case has been escalated more than 3.

Times and no one has yet to reach.

Out to me I have to constantly contact support to get any additional information. I received no updates or confirmations.

What’s so ever. They suggest you send email or chat in, I have yet to receive any responses via Email. It is now Jan/03/24 and payment has been sent out to be dispersed. Again I was told I have to wait until the finance team gets around to it. I’ve recorded some of the conversations but not all. The policy does state to wait 7-10 business days for each process, but that time has elapsed and still no updates. 12/31/23 representative confirmed elapsed time and escalated the matter, however I still haven’t heard anything after contacting them again today 01/03/24 I’m being told the same thing” to wait in finance team “

Withdrawal amount 360.00

< personal information removed >

Disputed Casino Raging Bull Casino
Amount $360

Discussion

User name

Dear @TyneshaSmalley,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Tynesha--

I apologize for the frustration you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Thursday: 1/4 Paid $360 (0.00860292) + no Service Fees Bitcoin for transaction #138083434.

I wish you all the best,

Tawni
User name

Dear Raging Bull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
43h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500