Withdrawal Payment delayed

I first want to start off by saying when signing up for account there is no initial identity verification. You register account, fund account then play. Between November 21 and the 25th I won 360$ and initiated for a withdrawal. November 28th I reached out to check the status of withdrawal which hasn’t been reviewed yet pending identity verification. I was told I had to verify my identity which I did, initially you have to wait 7 business days for it to get reviewed and an additional 7-10 business days to get approved. Lastly another 7-10 business days for you to receive funds. The wait was not mentioned prior to making deposit but was listed in the fine print under withdrawal. December 15th 1:58am withdrawal was approved I waited the allotted time then proceeded to reach back to the support team on the 10th day to check status of receiving payment. On the 31st The support team informed me that the withdrawal was approved but has yet to be sent out for dispersement and that there have been some delays. Jan 03/24 I contacted the support team to check status of

Payment being sent out to be dispersed and again I was told there are some delays and that I would have to wait until they get around to it. This case has been escalated more than 3.

Times and no one has yet to reach.

Out to me I have to constantly contact support to get any additional information. I received no updates or confirmations.

What’s so ever. They suggest you send email or chat in, I have yet to receive any responses via Email. It is now Jan/03/24 and payment has been sent out to be dispersed. Again I was told I have to wait until the finance team gets around to it. I’ve recorded some of the conversations but not all. The policy does state to wait 7-10 business days for each process, but that time has elapsed and still no updates. 12/31/23 representative confirmed elapsed time and escalated the matter, however I still haven’t heard anything after contacting them again today 01/03/24 I’m being told the same thing” to wait in finance team “

Withdrawal amount 360.00

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