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Withdrawal of $2,300 delayed


I made a withdrawal on 5 March 2019 and are still waiting for payment to be made. I have a long thread of emails back and forward between a casino rep named Gordon but they are only reply emails to my concerns and they just give me the run about, I have had no contact other than that. I had previously verified all my I.D. I was told from the rep that I will get all money that I won paid to me but so far after lots of emails back and forth to this one representative I have nothing. I spoke to the live chat feature at the casino today asking what’s taking so long and they asked me to send some pretty extensive info for a wire transfer, My place of birth and other random bank details I have never had to provide to any casino before. They claim to now not have my banking details after almost a month. My details were verified in November from a previous transaction I ended up cancelling.
I’m concerned raging bull casino is trying to scam my identification and banking details. The email is to customer support and this is not the same email address I was asked to send all my other ID documents. Can someone help clarify what it is they want and if it’s legit. I have lost faith in the casino at this point. I will very happily withdraw my complaint if I am wrong and the money is payed.
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Disputed Casino Raging Bull Casino
Amount $2300

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
I apologise for my last message, i was extremely frustrated with the time this withdrawal has taken and also the lack of communication.
I would like to confirm that i did in fact receive my total withdrawal amount in my bank account today. The money has definitely been paid.

Thank you Ask gamblers and also thank you Tawni for your help and assistance on this matter.
User name loyalty-level-2
Still have not received the money. I am now starting to lean back towards an I.D scam. I honestly don't no what to think. i hand over extremely sensitive data about myself and still the process is strung out for months and not paid! no one should wait months for what is rightfully theirs, especially when their policies dictate wait times of days not months.

Raging Bull, for the last time just be straight with me...... when will my money be paid?
User name
Hi Melissa--

Our processor has been working through a backlog, so this is why things are delayed. I will have the processor detail tomorrow morning and I'm hoping your confirmation will be on the list. I don't expect this to be much longer.

Tawni

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
13h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500