Complaint #513 Raging Bull Casino

Whats happening with my payment request?

By jennifer w.

6 years ago

Message on forum

Hello

My first request for a withdrawal on the 5 Nov 2019 was after used this bonus:
------
Having a flutter on the Cup? Why not add in a cheeky win on the pokies with this 200% No Rules Bonus? Celebrate the Melbourne Cup in style with no wagering requirements OR withdrawal limits and claim it now for $30 with code: MELBOURNE200 .

200% No Rules Bonus
Redeem Code: MELBOURNE200
-----
I went through the ID process (several times) and received confirmation from their third party site on 7 November 2019 screen shot attached.

Then on the 15 November 2019 I received an email telling me my withdrawal was denied. The reasons for the denial was:
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Your Withdrawal Was Denied

We are sorry to have to inform you that your recent withdrawal request for $$2,500.00 was denied. This denial could be for a number of different reasons, which we have listed below.

1. You have not met the playthrough requirements associated with the bonus that you redeemed.

2. The amount you requested as a withdrawal was not enough to cover the amount of your non-cashable bonus.

3. You played games that you were not allowed to play with the bonus that you redeemed.

4. You have redeemed multiple chips and have yet to make a deposit.

5. You have not yet updated your documents required to make a withdrawal.

These are just a few of the reasons that your recent withdrawal request may have been denied.
We recommend that you contact us immediately to find out why your withdrawal request was denied, and to find out what you can do to help get it approved.

Sincerely,
The Raging Bull Team
Live life on the edge.

Then on the 15 November 2019 I replied with an email stating:

Hi

I've receive this letter of denial for my withdrawal request

Please let me know what games were I allowed to play under the bonus offer I received the bonus on which I believed to be MELBOURNE200 which stated:
"
Having a flutter on the Cup? Why not add in a cheeky win on the pokies with this 200% No Rules Bonus? Celebrate the Melbourne Cup in style with no wagering requirements OR withdrawal limits and claim it now for $30 with code: MELBOURNE200 .
"
Then still on the 15 November 2019 I received this response

?????. (Support Center)

Nov 15, 12:42 PM CET

Hello ????

This is xxxxx. following up on your ticket number 5368641.

The reason why it got denied it's because we don't have your documents on file, you can make the request again, the $2,500.00 are back in your casino balance.

If you have any other question please contact our chat live service available 24/7.

Regards,
xxxxxx
---
Then I decided to play with the $2500 which had been put back in my account. I played it down to $1000 and up again to $4800 then down again to $2500 and then requested another withdrawal.

I've been waiting since my withdrawal requests approval on 22 November 2019 for my $2,500 (minus managers approval $60.) total withdrawal $2,460.

I've had very limited and/or conflicting responses to my emails so I do not know if or when I'm likely to see any money from my winnings in my bank.

Are you able to assist me to find out whether I will ever see any of my winnings from Raging Bull Casino and if so when?

Its been over 10 business days since the approval was listed on my activity list in the casino site.

I've sent several emails asking for updates and have not receive any response. Except for several emails asking for me to send my documents again even though as per attached emails my documents had been approved.

Kind regards
WhoNos56

raging bull activity nov 2019 whonos56.PNG

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $2440

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

WhoNos56

• Victoria

6 years ago

Hi Tawni and AskGamblers

Thank you very much

I can now confirm that I’ve finally received payment of my winnings in my bank on 6 Jan 2020.

I'm amazed at the speed my money came out of my bank compared to this long and drawn out process of begging so I could collect my winnings the only reason I've received anything being through AskGamblers and this complaint process.

AskGamblers your site has enabled me to put an end to these weeks of begging with a successful outcome I very much appreciate it your site is wonderful.

Anyway thank you Tawni for your help.

A lesson learnt I will not be falling for any fancy marketing emails where the offers seem too good to be true without firstly googling the sender/s and seeing what standard they aspire to via reading reviews from people who have already had dealings with them and I advise others to do the same.

Also read the terms and conditions if the terms and conditions say they can change the rules at any time such as Raging Bull Casino's does believe them because they will.

Thank you very much and good luck to all

WhoNos56

• Victoria

6 years ago

Hi Tawni

This complaint has nine hours left and I have not received any payment.

Really bad form

WhoNos56

• Victoria

6 years ago

Thank you Tawni

As soon as I see the money in my account I will let you know.

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

79h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

$12,500

Delayed payment at Raging Bull

Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.

Resolved

$1,896

Delay of payment since November of 2025

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

Resolved

$700