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Way overdue withdrawal


4 years ago

I had two withdrawals from November 4th and 5th. After contacting them multiple times they finally paid 1 of them by December 23, 2021. The second Withdrawl I had canceled on December 9th to see if coindraw would pop up as an option to get paid but it didn't so I put a request for withdrawal back in and it has yet to be paid.

I have contacted them multiple times and I keep asking to speak with a VIP host/manager and they keep telling me that I don't have a host assigned to me based on my account activity or lack thereof and once I start depositing and playing more then the system will assign me a host and then they will contact me.

At this point, the customer service chat person tells me that they will send a message to the relevant department and check back in 3 to 7 days to follow up. I have tried to ask for a specific person who seemed to get my last withdrawal escalated and there is always a different reason why I can't talk to that person.

This withdrawal is 1100 and the last one was 1600 and they didn't approve them at the same time because it would be over the weekly limit of what they will payout. When I ask why is it taking so long especially because I requested crypto payout they tell me that they are behind in processing. I have tried to email them and there was never a response.

Disputed Casino Raging Bull Casino
Amount $1100

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I am very glad to be writing this because i have finally been paid by raging bull. I was starting to lose hope because it took longer then i had thought that it would but better late then never. So I would like to thank all parties involved in this process. If you are reading this and trying to decide if this is the route to go to get your issue solved i highly reccomend this site and their processes. Its way better then trying to talk to casinos customer service who don't really know whats going on or the right answer in most cases. Which its not even their fault but it doesn't make things less stressful. Thanks again askgamblers.
User name loyalty-level-2
Today i had checked to see if i had been contacted back yet and i also logged onto my account on casino's website to see if there was any changes with my account. There wasn't any changes and no new contact yet. I do believe that the withdrawl dept doesnt work the weekends. With not much time left on my complaint I don't want the time to run out and it close over the weekend specially since i have already asked to reopen it once. Is there anything else that I can do on my end to help get this resolved or to keep it open through the weekend in hopes of getting it resolved? Thank you again for your time
User name loyalty-level-2
Here are screenshots confirming my info just in case its needed.

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
36h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500