Complaint #848 Raging Bull Casino

Waiting on my withdrawal of $250 from 7th of July

By Dreya

4 years ago

Requested a withdrawal in Paradiso Room of $250 on 7th of July. Waited ages and nothing happened.

Contacted support numerous times with no help. Then they finally say we don't have a copy of your wire details which I uploaded on the 7th.

They just keep saying it's been escalated and they need to approve my wire details.

Then my withdrawal got cancelled. And I had to request the withdrawal again. which they did manually. But still nothing.

They keep saying its "escalated, sorry for the delay, it's our priority."

I am still waiting over a month later for them to approve my wire details. I've spoke with team leaders.

They constantly keep closing the chat on me. Wont supply me with who the casino regulator is or a managers email address or even a time frame. Just constantly keep saying check back after 3 days. I am so frustrated.

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $250

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dreya

4 years ago

Resolved thanks.
Have received the funds into my account.

AskGamblers

• Support Team

4 years ago

Dear @Dreya,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raging Bull Casino

• Representative

4 years ago

Hi Andrea--

I apologize for the frustration you've been having with this.

I'm pleased to tell you that your payment was issued back to your card ending #4484: 8/21 Paid AUD $225.00 + $25 Service Fee for transaction #78826796.

I wish you all the best,

Tawni

Raging Bull Casino Complaint Stats

Resolved 588 / 639

Avg. Amount $2,569

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

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I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

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