Hello,
I initiated 3 withdrawal requests on 6/29 for $2500 each.
Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.
Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.
I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.
I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.
I really need some support, please. Thank you.
I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well
They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.
That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.
Thank you for your support.
