This casino has continuously stalled and delayed my withdrawal request of my winnings for almost a month now. I have been patient with them, but there seems no end in sight as to when I will ever see my winnings deposited into my Bitcoin wallet. I’ve contacted their customer support several times and keep getting the response of give them three more business days to follow up without ever getting any follow up. I submitted my withdrawal request of $500.00 USD to be deposited into my Bitcoin wallet on April 16, 2021 and submitted all the documentation that I was told I needed to send.
Dear @Amaries143,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
I apologize for the frustration you've been experiencing with this.
I'm pleased to tell you that the payment was issued to your wallet, Thursday: 5/13 Paid $347 (0.00697592) + no Service Fee Bitcoin for transaction #96100323.
Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.
I wish you all the best,
Tawni
Raging Bull Casino Complaint Stats
Screenshot