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$2500 payment delayed


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By Ben C.
7 years ago
Message on forum
Hi, I am writing this complaint as I am going round in circles with live chat and lack of correspondence through email with payments department.
I had a win and wire transfer was approved 2/8/19 ( snippet attached ). Over 2 months later I am still trying to recieve payment.
RB live chat told me money was sent to processors 3/24/19. Still no funds recieved.
I emailed payments department 4/6/19 with banks statements showing no funds recieved as requested by live chat.
Finally got a reply from payments saying a trace has been put on wire transfer and they will get back to me with update ASAP.
No update.
Logged back into my RB account and re-deposit of $2445 has been put back into playing account. No update or reason given. ( snippet attached )
Followed up with live chat and was told wire transfer was rejected by ANZ.
Checked with my bank and they confirm no international transfer had been rejected or deposited to me.
Also live chat trying to get me to be paid out into a bitcoin wallet which I do not want and found a little odd?
Either RB have not sent funds at all and are trying to get me to feed it back into slots, OR maybe they entered wrong details to transfer to bank?
P.S I have recieved funds before so I know that all account details and information is correct.

Please help as this is very frustrating as it is nearly 3 months since withdraw request!
Regards Ben
Disputed Casino Raging Bull Casino
Amount $2500

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
@askgamblers,

After 4 long stressful months of going round in circles I have finally recieved payment - regrettably through bitcoin which I did not wish to be paid in. I still find it hard to believe why this issue with "rejected payment" could not be resolved and re issued in to my bank account.
I still do not know if any future withdraws will be able to be paid via wire transfer?

Raging bull casino in my view does not look after its customers and are extremely poor when it comes to communication. This leads to weeks/months of frustration.

I now consider this case resolved, although not the outcome I waited so patiently for.

Ben
User name

Dear @Cyclone,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name
Hi Ben--

I'm not certain why live chat told you what they did, as I'm not finding this in the notes.

In any case, your withdrawal has been sorted and has already been issued to your wallet: 6/4 Paid $2200 (0.19459266) + no Fees Bitcoin for transaction #35538313.

I wish you all the best,

Tawni

Raging Bull Casino Complaint Stats

Resolved 590 / 642
Avg. Amount $2,640
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Chart Pointer
84h left
$2,500
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999