Unclear Deposit and Withdrawal Rules

In early January, 2026, I came across Raging Bull Casino. It looked like fun, so I thought I would give it a try. I had never won anything playing online casinos before, so I didn't expect this experience to be any different. I used my bank debit card to make a deposit, and before long, I had won enough to meet their withdrawal minimum. They offered three methods to withdraw your winnings: Coindraw, Bitcoin, and Wire Transfer. No where did the site indicate that your method of deposit played a role in your method of withdrawal. I had never heard of Coindrsw before, and a wire transfer sounded complicated. I had a Bitcoin account already, and some experience with Bitcoin, so I chose Bitcoin as my method of withdrawal. I was surprised to read that it could take up to two or more weeks before I would receive my winnings in Bitcoin. I submitted my request on January 7th, 2026. The withdrawal request was for $227. I was so excited that I had actually won something, I made more deposits shortly after making my first withdrawal request. Before I knew it, I had won enough for another withdrawal, this time for $855. Needless to say, I was very excited. My friends laughed at me, because no one believed I had actually won, not once, but twice, and no one believed that I would actually get paid. Just like my first deposit, my second deposit was using my debit card, and my second withdrawal was using Bitcoin. I had no reason to believe that I would have any issues with either withdrawal. But to make myself feel better, I contacted their support desk to see if this was legit, and to inquire as to how much I would actually receive. The support desk agent confirmed that once approved, I would receive close to $1,000, but they were quick to point out that it could take 7-10 business days before the withdrawals would be approved, and once approved, another 7-10 days for me to receive the Bitcoin in my wallet. My biggest concern was that I may have entered my Bitcoin wallet address wrong. So over the next two weeks, I tried to be patient, but I couldn't see any updates or action to my withdrawal requests. So I contacted support again, only this time I was told that because I had used my debit card to make my deposit, my only option for withdrawal was a wire transfer to my bank. And even that wire transfer had several rules and restrictions on it. My bank didn't qualify under these rules and restrictions. So it appeared that I would never receive my winnings in Bitcoin or cash. I even attempted to open a new account with a bank that met their rules and restrictions, but that didn't work either. Needless to say, I was extremely disappointed. After several calls to the support desk, many times getting conflicting information, it seemed my only option was to send an email to their withdrawal team and plead my case, hoping that someone would understand that I was never told when I made my deposits or my withdrawal requests, that I would actually never get paid based on their rules. While I waited to hear back from them, I played a few other online casinos, and won, having no difficulties withdrawing my winnings and even receiving those winnings within 24 hours. I was surprised and grateful when I received notification that my first withdrawal request had been approved and it wasn't long after that notification that the winnings were in my Bitcoin account. Not long after the first withdrawal request was approved and funds deposited, I received notification that my second withdrawal request was also approved and the email stated that I should see the Bitcoin deposit for the second withdrawal in my Bitcoin wallet. Needless to say, I was again thankful. But to date, I still have not received my second Bitcoin deposit from my second withdrawal request. Now I'm being told that they granted an exception on the first withdrawal request, and that only one exception was allowed. And I am being told that the only way I would receive winnings from my second withdrawal request was a wire transfer. Very frustrating. It seems they want you to play and brag about winning stats, but you have to fight to get your winnings. Had I been told about these rules at the time I made a deposit, I would have done things much differently. I am requesting that Raging Bull Casinos pay my second withdrawal, in Bitcoin, just like their email said it was going to do when it announced to me that it had been approved.