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The runaround for my requested withdrawal of $1000.


On 2/27/24 I completed my verification and requested a withdrawal of $1000.

On 3/7/24 I contacted customer service to ask why I hadn’t received the funds and was told I needed to reverify. So I again emailed all of my documentation (pictures of front and back of debit card, drivers license and bank statement) I received a confirmation number. I emailed them back on 3/9/24 and didn’t get a response so I went online and contacted them through chat on 3/10/24. The representative told me that I was verified and they were going to escalate my case and would contact me in 24-48 business hours. I asked if I should cancel and redo my withdrawal and they said no.

3/12/24 I still hadn’t heard from anyone or received the funds so I contacted them via chat and was told they’re really backed up with withdrawals that I should contact them Thursday if I haven’t received payment.

3/14/24 again contacted via chat and was told it should happen soon they’re just really backed up because of all of the winnings people have been receiving.

3/15/24 again contacted via chat and was told I gave them the wrong routing number they need a wire transfer number. Sent the representative the wire number and told them they asked for routing number not wire number. Then was told I have to email in a utility bill, the previous routing number and my most recent bank statement. I told the rep I had already done that and was verified and they disconnected me. Forwarded my email from 3/7/24 to the new email address and contacted customer support again via chat and was asked for the case number. Told them I hadn’t gotten one today from the email I sent and they said to contact them when I have one. It’s been like 6 hours and I still haven’t received a case number/confirmation email
Disputed Casino Raging Bull Casino
Amount $1000

Discussion

User name loyalty-level-2
So now I haven’t heard anything from them since Friday and they won’t respond to my emails. I attempted to login to chat with support and my account has been deleted.
User name loyalty-level-2
Still waiting to hear back…..
User name
Hi Alexandra--

I've sent your most recent documents to our Payments Manager and I'm just waiting for your account to be updated. Once this has been done, I'll be back with another update.

Tawni
User name loyalty-level-2
I just forwarded you the requested documents.

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
50h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500