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Raging Bull Casino - Sending promotions even though asked not to

RESOLVED
Complaint Info
Disputed casino Raging Bull Casino
Reason Other
Posted on November 25, 2019

Hi,

I had an account at Raging Bull Casino which I closed. I also unsubscribed myself from the mailing lists and also asked the casino several times by email to stop sending me any marketing. They confirmed me by email that I was opted out from the mailing lists but still after that I have received several promotion mails. Please find attached the following emails:

- Me asking them at November 11th 2019 to stop sending marketing to me

- They confirming at November 11th 2019 that I was opted out

- Several marketing mails sent by Raging Bull Casino after November 11th 2019.

If needed, I have more of these emails as well.

Posted on November 29, 2019

Hi Pietari--

We've blocked everything on our end to remove you from promotional mailings.

I do, however, need to let you know that a couple more may sneak through, as our mailings are set up a few weeks ahead of time. It's not possible for us to go through to remove emails from being sent, once the mailing has been set up. Also, we have no control over any affiliate emails--should you receive any promotional materials from an affiliate, please contact the sender to opt out.

I wish you all the best,

Tawni

AskGamblers
Posted on November 29, 2019

Dear @Tarppari,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Posted on April 24, 2020

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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