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Refusing to pay whole amount


Hello, my name is Luke.

I won and all doc are in verified and approved. Total was $5400 and made first withdrawal of $2000. All was approved, waited the twenty four hour and bam - there was $119 bucks added to bitcoin. That’s not $2000, so contact cs and they told me that I had bonus money, which is true. I had 3$ left from a bonus. I was about to run out so I deposited $25. Takes ten - twenty min usually for Bitcoin go through.

Went right In that day, so I contact cs to see if will affect me. No they say, they say it won’t deposit money until there is $1 or less of bonus. Well so I play bonus is gone, my money is almost gone to that I just deposited down to like 5 bucks the. I hit hit again and again. Said not gonna pay but did pay some and what they paid is over the max amount for any bonus, so how can they change amount won pick and choose who to pay I have prove

Disputed Casino Raging Bull Casino
Amount $100

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
Ok so as I want to fully understand this and we can get to bottom of this real fast ex specially since I have many screen shots of conversation with reps. That I guess I didn’t put in cause I wanted to see how this was gonna go. So if you could look at the first big win and tell me what the actual balance was cause my balance when I started to win was down to about five bucks now you explain to me and the world how me making a deposit while I had three bucks of your bonus money three dollars then my deposit goes in of twenty five dollars now I play I play I play loose loose loose till my deposit and your so called mix money by the way I have your rep telling me that even if I make deposit my money wont show up in my playable balance until reaches 1 or less your customer rep in black and white said that furthermore once lead to believe all is well I continue to play on your apple persons word that it would t effect me anyway so all is lost I stuck it big when I was down to like five bucks five bucks which was all my money honey all mine cause I played through your bonus and all most all my deposit before I won so please tell me how that was considered bonus money and withdrawl went through vent process was approved and second one approved and never told anything other than congratulations which o have tons of screenshots of all this I sent in what I thought was enough but I have lots more but what I gave you was more than enough to follow and see that none of that was your money and this is an attempt like so many before me not to pay please explain how bonus money and my money when you have three of your and I have 25 of mine how yku think those three dollars made it to end of my play and was what I won on please and tell me why your rep said one thing another rep says one thing and you say one thing no one k owes
User name
Hi Luke--

I've reviewed your account and the payment issued to you was correct. I'll explain...

On 2/16, you had a balance of six cents in your account. You redeemed a free chip in the amount of $40, which carried a $100 maximum cashout amount.

The next morning (2/17), you had a balance of $33.49 and you made a Bitcoin deposit in the amount of $25. This would be considered mixing funds, as you still had funds from the free chip. Mixing funds is expressly not allowed.

Here are the relevant terms involved:

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

3. Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

13. While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply.

---

It is the combination of the free chip and the $25 Bitcoin deposit that you built your withdrawal amount. Even with the mixing of funds, because you had the free chip in play, you would only be eligible for the $100 maximum cashout amount. Our Payments Manager was certainly more than fair by refunding your $25 deposit, along with honoring the $100 withdrawal amount.

2/17 Paid $125 ($100 maximum cashout amount) + $25 (BTC deposit refund) - $6 Service Fee.

I've sent AskGamblers management a copy of your transaction history, as well as a copy of the terms of the coupon you redeemed as proof that what I've stated is accurate.

All the best,

Tawni
User name loyalty-level-2
Very well I do look forward to hearing from you as this matter I feel has went on little longer that expected honestly I enthusiastically await you reply or email

Raging Bull Casino Complaint Stats

Resolved 588 / 639
Avg. Amount $2,569
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999
Approved Withdrawals Reversed Delayed And Not Paid Since March
I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.
Chart Pointer
69h left
$12,500