Complaint #995 Raging Bull Casino

Refusing to pay whole amount

By lucas n.

3 years ago

Hello, my name is Luke.

I won and all doc are in verified and approved. Total was $5400 and made first withdrawal of $2000. All was approved, waited the twenty four hour and bam - there was $119 bucks added to bitcoin. That’s not $2000, so contact cs and they told me that I had bonus money, which is true. I had 3$ left from a bonus. I was about to run out so I deposited $25. Takes ten - twenty min usually for Bitcoin go through.

Went right In that day, so I contact cs to see if will affect me. No they say, they say it won’t deposit money until there is $1 or less of bonus. Well so I play bonus is gone, my money is almost gone to that I just deposited down to like 5 bucks the. I hit hit again and again. Said not gonna pay but did pay some and what they paid is over the max amount for any bonus, so how can they change amount won pick and choose who to pay I have prove

Disputed Casino Raging Bull Casino

Reason Declined payment

Amount $100

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Luckyluke7

• Kentucky

3 years ago

Ok so as I want to fully understand this and we can get to bottom of this real fast ex specially since I have many screen shots of conversation with reps. That I guess I didn’t put in cause I wanted to see how this was gonna go. So if you could look at the first big win and tell me what the actual balance was cause my balance when I started to win was down to about five bucks now you explain to me and the world how me making a deposit while I had three bucks of your bonus money three dollars then my deposit goes in of twenty five dollars now I play I play I play loose loose loose till my deposit and your so called mix money by the way I have your rep telling me that even if I make deposit my money wont show up in my playable balance until reaches 1 or less your customer rep in black and white said that furthermore once lead to believe all is well I continue to play on your apple persons word that it would t effect me anyway so all is lost I stuck it big when I was down to like five bucks five bucks which was all my money honey all mine cause I played through your bonus and all most all my deposit before I won so please tell me how that was considered bonus money and withdrawl went through vent process was approved and second one approved and never told anything other than congratulations which o have tons of screenshots of all this I sent in what I thought was enough but I have lots more but what I gave you was more than enough to follow and see that none of that was your money and this is an attempt like so many before me not to pay please explain how bonus money and my money when you have three of your and I have 25 of mine how yku think those three dollars made it to end of my play and was what I won on please and tell me why your rep said one thing another rep says one thing and you say one thing no one k owes

Raging Bull Casino

• Representative

3 years ago

Hi Luke--

I've reviewed your account and the payment issued to you was correct. I'll explain...

On 2/16, you had a balance of six cents in your account. You redeemed a free chip in the amount of $40, which carried a $100 maximum cashout amount.

The next morning (2/17), you had a balance of $33.49 and you made a Bitcoin deposit in the amount of $25. This would be considered mixing funds, as you still had funds from the free chip. Mixing funds is expressly not allowed.

Here are the relevant terms involved:

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

3. Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

13. While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply.

---

It is the combination of the free chip and the $25 Bitcoin deposit that you built your withdrawal amount. Even with the mixing of funds, because you had the free chip in play, you would only be eligible for the $100 maximum cashout amount. Our Payments Manager was certainly more than fair by refunding your $25 deposit, along with honoring the $100 withdrawal amount.

2/17 Paid $125 ($100 maximum cashout amount) + $25 (BTC deposit refund) - $6 Service Fee.

I've sent AskGamblers management a copy of your transaction history, as well as a copy of the terms of the coupon you redeemed as proof that what I've stated is accurate.

All the best,

Tawni

Luckyluke7

• Kentucky

3 years ago

Very well I do look forward to hearing from you as this matter I feel has went on little longer that expected honestly I enthusiastically await you reply or email

Raging Bull Casino Complaint Stats

Resolved 590 / 642

Avg. Amount $2,640

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,

I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.

I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.

I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.

I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.

I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:

“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”

I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.

This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.

I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.

I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.

My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.

Requested resolution:

I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.

I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.

Thank you for reviewing my complaint and helping me find a resolution.

Kevin

88h left

$2,500

Constantly declining my withdrawal no matter the withdrawal method

So I used RagingBull Casino and hit big for $826. I have tried every single withdrawal method possible and they refuse to pay me out. This has been going on for almost 7 months. No matter how I try to get my money it’s declined. If I try to contact their help center about any solutions I get completely ignored.

Rejected

$826

Cannot get my winnings

They are stalling my withdrawal.

I used only real cash debit, no bonus, no nothing.

They owe me 2500$ in a BTC withdrawal and another $ 9k.

Now the only option is a BTC withdrawal. Please help me get my money back.

I fairly won with real cash. I have gotten every excuse about not paying me. Then they say yes, then say no.

I need real help now. Enough is enough. They have me submit everything over and over, then tell me they don’t even take the bank; it’s all lies after lies. Multiple people on chat; no one ever the same. This is a complete scam. I will push this all the way to the FBI and to the lic board.

I wagered over 49k dollars on real-money cash wagers, no bonus whatsoever.

They say I was approved for a 1 time btc 2500$ withdrawal, so I’m still waiting for that before I do anything else to see if this is legit.

Anything you can do to help?

Unresolved

$45,000

3 Withdrawal delayed since June 29th

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.

Resolved

$7,500

refusing to pay since March

Hi, i’ve been trying to get my payout from raging Bull Casino since March. My account has been verified several times I’ve done everything that they asked me to do multiple times, including opening another bank account only for them to say they can’t use it after opening. They keep giving me different reasons every time I contact them. Three days ago they told me they would contact me back within two hours to let me know about going about using bitcoin for my payout. Still haven’t heard from them. Please help me get my cash payout.

Resolved

$586

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850