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Refusing to let me withdrawal


2 years ago

I requested a withdrawal from raging bull casino on 12/17/23. I was told seven business days to process the withdrawal request. I waited seven business days (including christmas), and on the eighth business day, I reached out to customer service. They told me I needed to resubmit my documents for approval. Mind you, that’s the third time I’ve had to do that. They told me to send it to a specific email address, and Wait for an approval confirmation number. So I waited again. Then I reached out to customer service. Once again, they told me I needed to resubmit my Verification of address. So I did that, and waited some more, and no confirmation number. So I reached out again, they proceeded to “escalate” my issue once again. They kept telling me to wait 24 hours. It is now January 3, 2024. I am being told today that I can no longer withdraw via bitcoin because I utilize a debit card to deposit. Nowhere in any of the rules does it state that. I utilize bitcoin because I don’t have a bank that allows wire transfers internationally. My withdrawal is $400. Just $400. I tested the waters to see if these guys were the real deal and this has been the most exhausting process. Why would you give me the option to withdraw the bitcoin if “I can’t withdraw that way”.

Disputed Casino Raging Bull Casino
Amount $400

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Issue has been solved. Sent my information over to the email.
User name

Dear @Jaydenjace,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the filled wire form has already been sent to the Raging Bull Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Hi Syrina--

I've reviewed your account and it does appear that your payment will need to be paid via bank wire. We've recently had quite a bit of fraud with players using debit cards and requesting Bitcoin payments. As a result, your first payment will have to be issued as a wire. Additionally, our processor will require that you provide a current bank statement.

I've attached our wire form, as well as my direct email address. Once you've established a bank account that accepts international wires, please send your wire details and bank statement directly to me. As soon as I receive everything, I'll arrange for your payment to be issued.

Much appreciated,

Tawni

Raging Bull Casino Complaint Stats

Resolved 590 / 642
Avg. Amount $2,640
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Chart Pointer
87h left
$2,500
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999