Refuse To Pay
I won $100 after verification I was paid took about a week. I made a deposit not using any promotional codes and won again 2 days later $250 and went to withdraw but was told about an account not with my name they say from 2020 that do not belong to me. Well after about 2 hours speaking with several people that was straighten out. Spoke to a rep who told me to go ahead with the withdrawal. When I did it didn't go through. Spoke to someone else who told me I have to verify my email etc... So I did and told her I just did a withdrawal for $100 two days ago. My account has already been verified why do I have to verify again after already being paid the first time, but I did anyway and still can't collect my winnings.
A player should not have to verify over and over again when we win. Had I lost my money we wouldn't be having this discussion but since I won we are. Not right poor practice and no trust on getting paid after making a deposit with no codes or bonuses.