Payment not received in given time frame
Hi, I am waiting on a payment from Raging Bull casino in the amount of $852. I have received emails from them stating that it was sent for payment on the 12th of July 2020 and has not been deposited into my account as yet. I understand the t&c state that it could take between 3-10 business days, which it is now past due. When I ask what is happening with it, they state that the payment is made by a third party and they have no contact with them. I find it difficult to believe that an organisation that outsources a very important part of their operation, would then have no way of contacting the third party. I have submitted my bank statement and a request for them to please look into the matter by email and I received a generic reply stating they have received my request and someone will be in contact in the next 3 days. I find it very unacceptable that it has taken so long to be paid. I understand the conditions of payment, but considering the funds I deposit to play are taken instantly from my bank account, but they seem to just tell me what they think I want to hear. I have received numerous payouts from them in the past and only once have I had a delay in payment, but was ultimately paid. I would appreciate any assistance that you can give me in retrieving this payment
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.