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Raging Bull Casino - Payment got declined twice and then gone missing

REJECTED
fb_1270827659595786 South Australia
posted on October 8, 2018.

I registered an account with raging bull casino, I’ve been a loyal player among deposits. I requested a withdrawal on the 29th/9/2018. Of $2,400 AUD. After sending my documents six times as I was told they hasn’t received them. My withdrawal was denied on the 5th of October’s. Iogged into the casino to find the $2400 in my playing account and not in my pending withdrawals. I went on chat which they told me to re send documents and re apply for a withdrawal. So I done another withdrawal for $2,000 left $400 in my playing account and sent the document they were requesting. I got an email an hour ago asking for a utility bill and they were nearly complete with my withdrawal. Getting a tad excited I log on to the casino to find no withdrawal for $2,000 and it wasn’t in my playing account either. I went back into chat which they told me it was Denied again! After an hour they have told me I played all off it back. Which I did not. I requested the withdrawal of 2,000 than played the 400 and haven’t been back into the casino until I received the email and thought I would check on it.

AskGamblers
posted on October 12, 2018.

AskGamblers Complaints Team have been informed that Raging Bull Casino representative will not be able to respond to ongoing complaints until Saturday, 13th of October, therefore the time frame is being extended with another 96 hours.

posted on October 16, 2018.

Hi Nikita--

I apologize for not replying sooner--I was out of the office all last week.

I've checked on your account and I see that you've reversed your withdrawals on October 5th and played the funds down. At this time, there are no withdrawals to be approved or paid.

I wish you all the best,

Tawni

AskGamblers
posted on October 16, 2018.

AskGamblers Complaints Team is awaiting Raging Bull Casino team to provide the required information.

AskGamblers
posted on October 16, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Raging Bull Casino management in regards of this complaint to confirm that the disputed withdrawal amount has been reversed and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.


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