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Owed Over $1,699 Since Last March


I've been a VIP customer in good standing for over 2 years, with all documents in place. Back in March I won and submitted 2 withdrawals. One for $499, the other for $1400. Once ($1400) continues to sit in "PENDING" status since March 11th, while the other for a lesser amount has allegedly been sent out to me - allegedly "IN TRANSIT" for over 8 weeks! COME ON! I played and lost my monies without complaint, why when you finally win a few bucks, do they refuse to pay? I NEED HELP!
Disputed Casino Raging Bull Casino
Amount $1301.04

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Dear Tawni & AskGamblers Community,
I DID finally receive my Bitcoin deposit today in the amount of $1301.04; my winnings were $1400, but these are "losses" for the exchange rate to USD (US dollars) upon deposit from RBC. Then IF you choose to "cash out" immediately, you will pay fees for the immediate sale, AND to the company in which you sold through. Yes, I sustained a total loss of $117.59 by the end of the sale. I could have waited and kept the Bitcoins in my "wallet", but after waiting almost 90 days for my winnings, I had little faith in the process, so I cashed out and figured I would just sustain the loss.
So there it is -- we have finally come to a close of this situation. Thanks, Tawni for your continued watch of this site and assisting me in getting my winnings. However! I do not feel as though this process has been a fair one; and I hope RBC makes the changes to their site, so they are being TRUTHFUL about their payment process!
Special THANKS to AskGamblers.com for being here for us! Without this site, I would more than likely be lost in the midst of this mess; still trying to get my winnings!

Kind Regards,
Deborah
User name
Hi Deborah--

I'm very sorry, but this is something that was quite unexpected and we had to scramble to contact all players requesting checks and change payment methods. I've been with the company nearly ten years and I've not experienced anything like this.

I've checked with our Payments Manager and your payment is set to be issued today. Once I have confirmation this has been issued to your wallet, I'll be back to update you.

Tawni
User name loyalty-level-2

Now Raging Bull Casino is telling me that they can not pay me with a check.  That I must take Bitcoin or open another bank account.  UGH!  Now I am going through the process of opening a Bitcoin wallet.  This is UNFAIR.  This is NOT what is advertised on their website for payment.  This has been a nightmare.

What other choices do I have?  So I am waiting now for them to deposit into my Bitcoin account.

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
15h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500