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Raging Bull Casino - None payment, no customer service replies

RESOLVED
posted on October 10, 2018.

I signed up, got a $15 chip, met the playthrough requirements, passed online verification, sent all documents to raging bull and nothing. Its only $100.00 but its the principal involved here.
I have sent numerous emails asking if anything was lacking or incomplete but no human replies, only automated replies with various reference numbers. I just want to know what's going on. Oh yeah I won back on sept 22.

posted on October 14, 2018.

Hi Wally--

I apologize for the difficulties you've been having with this.

I'm currently out of the office until later today--I didn't want your issue to expire in the interim.

As soon as I'm in, I'll look into your complaint and come back with my findings.

Tawni

posted on October 15, 2018.

Ok thank you

posted on October 18, 2018.

Hi Wally--

I've checked into this and I certainly see the problem...

You have multiple accounts with the casino, all of which have never received a real money deposit--you've only used free chips. All of this is absolutely against the terms and conditions of the casino.

As a result, this account and all other accounts associated have been closed and no withdrawal will be honored.

Tawni

AskGamblers
posted on October 19, 2018.

AskGamblers Complaints Team is awaiting Raging Bull Casino team to provide the required information.

AskGamblers
posted on October 20, 2018.

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Raging Bull Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #5:

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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