No payment for over 8 months and counting, $15,000
I have been a player with this casino for a long time. I was a VIP5 player until I managed to win $15k, I was then made an “expert master” however I have never actually received any of my winnings and it’s been almost 9 months since my win. I have tried to contact the casino via email over 100 times with no response. When I managed to get onto someone from the casino I was told that “they have a very high amount of withdrawal requests and mine will be looked at asap” 8 months later I’m still waiting! This is my last resort I wish this could’ve been resolved with the casino directly.