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Casino Complaints

Need Real Answers

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By Nueva K.
1 year ago

Raging Bull Casino heavily promotes and advertises fast withdrawals, which can be seen on Reddit and Google. The casino also promotes that a player's status is based on how active the player is in other words how often the player deposits money. I am a VIP 3 player, and according to the casino this comes with benefits, including faster payouts.

However, what they don't mention is that faster payouts are only available through COINDRAW. There are withdrawal requirements that need to be met in order to use COINDRAW, which are: - Your last transaction was not a free chip bonus. - You have no outstanding playthrough requirements on bonus offers. - You've made at least 1 cryptocurrency deposit in the last 6 months. - Your total monthly withdrawals are within your allowance ($2000). - You need an active cryptocurrency wallet. I meet all the requirements for COINDRAW, yet it was not an available option for me to cash out my winnings. I have reached out to agents via chat, but I have not received concrete answers. I am placed on hold, and due to the long period of inactivity the chat line disconnects and I start all over again. 

I have spoken to my VIP Host, & his only response is to offer me a free chip, which I do not need. I need real answers. In the meantime, my only other option is to use Bitcoin to withdraw my winnings. However, according to an agent, it can take up to 20 business days, which is not what they advertise on their website. According to their website, it takes 7-10 days to process. It appears that much of what they advertise on their website is false, & they have definitely have not ­pro­vid­ed the benefits that comes with being VIP Player.

Disputed Casino Raging Bull Casino
Reason Other
Amount $7500

Discussion

User name

Dear @Pharmanurse,

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that after carefully reviewing your case, the AskGamblers Complaint Team reached a conclusion that your claim is not valid. While we can understand your frustration and disappointment considering the situation, please keep in mind that each and every online casino has the exclusive right to determine and apply its own withdrawal policy and procedures depending on the requirements set within their licensing agreement.

Unfortunately, the AskGamblers Complaint Team is not able to influence such withdrawal policy in any way. Moreover, it is up to you to stick to the relevant payment time frames stated within the casino terms and conditions and wait until the withdrawal procedure is finalized and the payment is processed according to these time frames.

Should your payment remain unprocessed within the payment time frames, please feel free to contact the complaint team via email suppor­t@a­skg­amb­ler­s.com to reopen the case. At this point your claim is not valid and we have no other option but to Reject it.


User name loyalty-level-2
I understand that I  requested a withdrawal only two days ago. My complaint is not about not receiving the funds yet. The issue is with what you advertise regarding VIPs and withdrawals. How does one become a VIP? If I understand correctly it is based on a point system, and points are earned through account activity, including deposits. In simple terms, a player's VIP level is based on how much and how often they make deposits and with that come benefits such as a bonus chip, custom promotions a personal VIP host, and most importantly for me, priority payments. I have included screenshots from your website where you advertise priority withdrawals, which you define as "lightning-fast withdrawals." Also, according to your website, the bitcoin processing time is 7-10 days not business days. However, when speaking to a customer service agent, they said it takes 7-10 business days to review the withdrawal request and another 7-10 business days to send the payment. Most people would agree that 14-20 business days is not a lightning-fast withdrawal, & there is a significant difference between 7-10 days and 14-20 business days. As a VIP 3 player, how can I take advantage of the lightning-fast withdrawals?
User name
Hi Nueva--

Unfortunately, you do not qualify for Coindraw at this time. You've spoken with multiple agents who have already explained this to you. Coindraw is a service we employ and player utilization is based upon their own algorithms--we have no control over this.

You are still able to receive payment via Bitcoin, however, this will be done with our normal time frame as has also been explained to you.

As you've already posted the screenshots as proof, you only requested one withdrawal on the 18th and the other two on the 19th. With this in mind, I'd like to ask that this complaint be rejected, as your withdrawals are still within the normal time frame.

Tawni
User name loyalty-level-2
The total amount is $7500.

Raging Bull Casino Complaint Stats

Resolved 588 / 639
Avg. Amount $2,569
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Screenshot

Raging Bull Casino Complaints

See all complaints for this casino
23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Status solved Resolved
$2,294
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999
Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Status solved Resolved
$3,772
Cant find a way to withdraw the winning money
Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on
Status solved Resolved
$2,500
Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Status rejected Rejected
$850
Keeps delaying payment
I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.
Status solved Resolved
$500
Delayed payment after a month
I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.
Status solved Resolved
$2,060
Talking too long to get my winnings
Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.
Status solved Resolved
$6,300
Approved Withdrawals Reversed Delayed And Not Paid Since March
I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.
Chart Pointer
93h left
$12,500
Delayed payment at Raging Bull
Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.
Status solved Resolved
$1,896
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