Complaint #1117 Raging Bull Casino

My current withdrawal that has been pending since may 4th

By Mh422614

2 years ago

On may 4, 2024 around 3:30 pm, I submitted my first, and likely last, withdrawal request from this casino. Using their initial deposit bonus, I deposited the minimum $30 and played a few of their featured slots to get up to $950.00. At that point I requested the withdrawal via Bitcoin to a copied BTC address I commonly use. My account is fully verified for redeeming funds.

Periodically over the next few days, I’d check in with live chat to ensure there was nothing stuck/holding up my withdrawal. 3 separate reps confirmed I am within the allotted timeframe for a withdrawal to move from pending to approved status (7 days) and if it wasn’t approved after day 7, to contact support again to have the withdrawal escalated. As we are now on business day 9, I contacted live support again. But this time, Live support rep told me “I'm afraid Bitcoin Withdrawals are not available for winnings made from cryptocurrencies.”

I don't know what that means… but the live rep recommended I process withdrawal for $950.00 via bank wire, by sending all relevant international bank wire instructions and verification documents to payments@casinosupportcenters.com . When I asked the rep on the time frame between me sending all required info to when the wire will be initiated, he said 2-4 hours. Even I thought that was a little ambitious of a time frame given the 9 days it’s already collected dust sitting in “pending”. As I work in corp banking, I understand wire instructions, especially international, differ from domestic. Nonetheless, I sent all wire instructions and multiple documents (bank statement within 60 days and proof of residency within 30 days, matching my acct address) . We are now well past 4 hours with no response or updates to speak of.

It may be helpful to mention the live support rep also said there is no need to cancel my current withdrawal that has been pending since may 4th. I didn’t cancel because I don’t want to restart this 7-day pending period all over again.

I can say with 100% certainty I did not violate any of the terms of service, playthrough requirements, “mixing funds”, or other bonus rules that would lead me to believe these winnings are not completely valid, and now beyond the given timeframe, certainly delayed.

I’m asking for help to be connected with someone who can at least clarify:

1. Why I was not made aware of this inability to withdraw via the method I chose 12 days ago. And...

2. A realistic time frame that this bank wire will actually be reviewed and moved to the next queue of “approved” , and then hopefully, disbursed.

Thank you for all you guys do on this site. Very helpful to all!

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $950

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Mh422614,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raging Bull Casino

• Representative

2 years ago

Hi Matt--

I completely understand your frustration--at times, I don't understand how/why things are done as they are in our support center. I'll definitely pass your suggestion on to the head of that department.

As far as I can see, there should be nothing else to hold up your withdrawal other than your bank statement. As I've already promised, as soon as I receive this, I'll make sure your payment is sorted straight away.

Also, I truly appreciate your kind words--made my day! :-)

I'll look forward to hearing from you...

Tawni

Mh422614

2 years ago

Twani, thank you for your reply. I've seen other complaints and appreciate the work you put in to resolve all of them. I will send you an email when my next statement is generated showing a positive balance as well as contact my bank again for the SWIFT code for FedACH/FedWire specifically.

If I may suggest, when I was sent the bank wire instructions/prompt from the live chat, it did not mention a positive balance must show on the bank statement-- I would suggest that this be included in those instructions going forward. I would've selected one of my other Bank accounts/statements that does show a positive balance had I known that was a requirement. It's hard for us, as users, to just assume whats needed to payout if all requirements are not included in your promts.

My one request is to please look into my account and make sure there is nothing else outstanding/ anything that would further delay my payout after I email you my statement and SWIFT code. It seems every time I get closer to receiving my payout, something else pops up that I need to complete/revise and delays the disbursement even more.

Thank you,

Raging Bull Casino

• Representative

2 years ago

Hi Matt--

I'm truly sorry for the frustration you've been experiencing with this.

Just a couple bits that may help you understand what we are asking for...

First, it is our processor that requires an active bank account. If they see a negative balance on a statement, they will not send a wire to that account. This is to minimize the risk that an account may be closed once the wire is sent off.

Regarding your SWIFT code, there are three types: FedACH, FedWire and FedACH/FedWire combined. What we need is the combined FedACH/FedWire code. Please contact your bank and ask for this.

Last, once you've received your next statement, please send this along with the correct SWIFT code directly to me (I've attached my email address for you to use). As soon as I receive this, I'll arrange for your withdrawal to be paid without further delays.

Much appreciated,

Tawni

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

89h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

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Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

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Delayed payment at Raging Bull

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Resolved

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Delay of payment since November of 2025

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