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Lies over lies regarding my $1,500 withdrawal


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By Gwen86
6 years ago
Message on forum

Good evening...I'm just shocked of the fact that so many people had troubles with payouts from Raging Bull Casino...

My name is Soraya I deposited $80 on the casino with a bonus which gives you a maximum cash out of $2500, I won this money but decided to play a little more and stopped at $1500, requested a withdrawal on the 7th of July. At first had some problems sending the documents..few days later got an email saying my emails bounced back...contacted the chat 3 or 4 times and got told to resend all my documents...until finally one person told me that was the wrong email address.

Sent all my documents again to the correct email address and at last got a response back saying they received and updated the account which has been verified. At the same time I had to send all bank information with other details and a bank statement to a second email address, sent the transfer wire information for the second time because no one in the chat was able to help me or even worse left the chat, disgusting. Got asked for a reference number which I never received, only got the one for the documents team.

After feeling frustrated and got told to send everything again I finally received a reference number, this time from the payout team, number being 7052436. This reference number got generated on the 22/07/2020. Still, I tried to contact the team which didn't reply, always polite, in chat as well, last time I requested a withdraw through a different casino have to send like 3 documents..3 days later money was in my bank account. Responses I got were pretty rude through several chats that kept sending me the same story of the documents and details I need to send, despite the fact I kept telling them I already did, people leaving the chat and saying we are going around in circle because they don't have an answer, lies in regards of receiving documents...why would I have emails and screenshots and a reference number then...pretty dumb...Then my withdrawal request had been cancelled with no explanation and I had to re-do it again on the 24th of July and after losing my patience and telling the payout team they have to pay me my money they "kindly" sent me another reference number, 7087208.

As per today I recontacted the chat, spoke to Ginny and asked her to do her best to check this withdrawal, she contacted the support/payout team and I received an email from them, apparently after sending my details twice, they didn't receive any documents or bank statement so got an email explaining the same things I have to send and this time haven't even got asked for the bank statement. I sent everything again and asked to get a response back straight away to make sure they finally have all my details, but guess what, nothing. Recontacted the chat asking for the person from the support team and she couldn't even guarantee she spoke to him and simply told me she's sure they received all my details.

What a joke!

I'm lost and the more I read people's complaint the more it looks I'm exactly in the same situation...I'll cancel my account from this horrible Raging Bull Casino as soon as I receive my funds.

Meanwhile I put my trust in you and please once everyone is sorted out block Raging Bull that is only taking advantage of everyone.

Thanks in advance for taking the time to read my complaint and hopefully sort this out, cos unacceptable.

Have all screenshots and all emails to send you just let me know when and where.


Kind Regards,

Soraya < surname removed >

Disputed Casino Raging Bull Casino
Amount $1500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
After 1 month wait..Raging Bull Casino finally sent this money and had the guts to "steal" $100 from it telling me it's part of the 100 free spins which were part of the bonus...and I did the whole playth­rou­gh...a­nother joke..heading to the website now to permanently delete my account and invite everyone not to sign up..waste of money, time, patience and big massive cause of stress.
I also want to say thank you to whoever took the time to read this complaint you've been such a big help..wouldn't had get this cash if it wasn't for you. Stay safe everyone ans happy winning with the good casinos! 😜😄
User name loyalty-level-2
Now doesn't even show pending withdrawals on my account...so what..made my $1500 disappear? Sent swift code 3 times and no response back..what happened Tawni? Said it was all good to go just missing swift code..and confirmed in chat..
User name

Dear Raging Bull Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
23h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500