Kept Winnings and Closed my Account
On 4/14/18, I won a jackpot in the amount of$ 2,311.34 playing slots using the 275% bonus. I had just started playing here at Raging Bull and this was my first jackpot here. I initially lost 400-500 dollars in deposits playing slots before winning this jackpot. I submitted a withdrawal request after chatting with Jennifer Davis, which she informed me to submit the following documents:
1-Copy of an Identification (Driver's License or Passport)
2-Copy of all the Credit/Debit Cards you have used to deposit
3 -Utility bill (Showing your name and address)
4-Signed Certification Form for all the Credit/Debit Cards used:
I was also informed that after submitting the documents above, there would be a verification and approval process that would take 7-10 business days then they would send the request to their processor and forward me the money either via check or bitcoin depending on my request.
After 10 days, I tried logging into my account but to my surprise I was unable to do so. I started a chat session and I got the following response.
Jonathan Q
I am sorry to inform you that your casino access has been revoked. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors. Your understanding is appreciated.
I further asked if my account was closed because I just won and requested a withdrawal and I got the following response.
Jonathan Q
I'm terribly sorry, it's a casino decision based on many factors. I wish I could share with you the specific reason but unfortunately myself and my manager don't have access to that information. I wish I could provide you additional information but unfortunately, casino rules don't allow me to. Thanks for your understanding and take care.
So within a week of opening an account at Raging Bull, my account was closed after I submitted a withdrawal request upon winning my first jackpot there from playing slots. I do not have accounts at any of their sister casino’s. How is Raging Bull a reputable casino if they close your account upon winning and upon requesting a withdrawal? They didn’t have any problems taking my deposits but closed my account once I made a withdrawal request.
I am not sure if this is an honest case of mistaken identity (I have only played online casinos for a few months and have never had a problem anywhere) or if they are just trying to get out of paying. In any event, I think it is only fair that I am paid the amount that I have fairly won. After that, it is, obviously, their choice whether they want me as a customer. Thank you for your help.
1-Copy of an Identification (Driver's License or Passport)
2-Copy of all the Credit/Debit Cards you have used to deposit
3 -Utility bill (Showing your name and address)
4-Signed Certification Form for all the Credit/Debit Cards used:
I was also informed that after submitting the documents above, there would be a verification and approval process that would take 7-10 business days then they would send the request to their processor and forward me the money either via check or bitcoin depending on my request.
After 10 days, I tried logging into my account but to my surprise I was unable to do so. I started a chat session and I got the following response.
Jonathan Q
I am sorry to inform you that your casino access has been revoked. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors. Your understanding is appreciated.
I further asked if my account was closed because I just won and requested a withdrawal and I got the following response.
Jonathan Q
I'm terribly sorry, it's a casino decision based on many factors. I wish I could share with you the specific reason but unfortunately myself and my manager don't have access to that information. I wish I could provide you additional information but unfortunately, casino rules don't allow me to. Thanks for your understanding and take care.
So within a week of opening an account at Raging Bull, my account was closed after I submitted a withdrawal request upon winning my first jackpot there from playing slots. I do not have accounts at any of their sister casino’s. How is Raging Bull a reputable casino if they close your account upon winning and upon requesting a withdrawal? They didn’t have any problems taking my deposits but closed my account once I made a withdrawal request.
I am not sure if this is an honest case of mistaken identity (I have only played online casinos for a few months and have never had a problem anywhere) or if they are just trying to get out of paying. In any event, I think it is only fair that I am paid the amount that I have fairly won. After that, it is, obviously, their choice whether they want me as a customer. Thank you for your help.
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.