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It's been a solid month already


5 years ago

First and foremost, I'd like to take a paragraph to say thank you for the service provided here and also to say that if I do anything to violate a rule or otherwise do something unwelcome, please inform me and I will do what is needed to resolve it. I am new to this forum and I apologize for any amount of ignorance that may come with my being new.

I'd like to preface this by saying that, yes, I am already well aware of the reputation of Raging Bull Casino and I am also well aware of the specifics regarding their payout guidelines.

It has now been exactly one month since I submitted my last withdrawal request via bitcoin. It's in the amount of 700 dollars. I submitted it on September 10th.

I have spoken with customer service reps 5 separate times and the last 4 times I was told that my situation would be "escalated" to the correct department and my withdrawal would be expedited. There has been no indication of any change or progress.

All of my documents have been verified already and I have confirmed the legitimacy of my winnings multiple times now.

Attached to this complaint are screenshots of transactions as well as my most recent couple of interactions with their customer service representatives.

Please help me!! This is an agonizing and unacceptable situation as far as I'm concerned.

I have had a successful withdrawal with them before. My first withdrawal was completed in EXACTLY the same amount of time as described in their guidelines. 7 to 10 days for approval and 7 to 10 days for processing. It was completed successfully in exactly 7 days and 7 days.

Any other information that's needed I can provide. Please see attached files.

Disputed Casino Raging Bull Casino
Amount $522

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Edit: in my previous reply, I wrote, "it has *NOT been fully processed". This was a typo. It has *NOW* been fully processed and made available to me.

-Please close my complaint if necessary, unless the person that helped me would like to respond first. I welcome that and would be happy to read it.
User name loyalty-level-2
Update: Thursday, October 14th

-7:51 AM

-I am pleased to announce, once again, that I have received my requested withdrawal from Red Bull Casino to my bitcoin address. It has not been fully processed, posted to my account and the funds have been made available.

-Although my complaint states that I was withdrawing a total of 700 dollars, the final amount was only 522 dollars. The reason I suspect is because of the bonus I had utilized when I played in their casino. I know that they remove casino bonus funds upon withdrawal of winnings. I don't remember it being quite as much as the amount that's been deducted but I could very well be remembering wrong. So after the removal of bonus money and any fees/costs associated with the withdrawal, I have successfully received 522 of the 700 dollars requested in my withdrawal.

-With that, I would be satisfied to close my complaint at this time. Although, I would be equally happy to receive and read a response from whomever was responsible for fixing this issue. I've noticed a person by the name of Tawni in other complaints having a hand in fixing these sort of issues and although I do not know if that's the person that helped me, if it is, please know that my appreciation goes for miles and miles and if there's a chance for a response before closing my complaint, I welcome it and will check back further.

-Thanks again for the wonderful service provided here.
User name loyalty-level-2
Update: Thursday, October 14th

-I am pleased to inform that as of 7:30 ish this morning, I received a notification of a deposit to my bitcoin wallet. I am only expecting one deposit and that is the one mentioned in my above complaint. It has not yet been posted into my account as available, however it has been "received" and is in "pending" status.

-To whomever it was that actually got this taken care of for me, my appreciation and thanks is very much felt and despite not receiving any responses or replies to my complaint, I wish to thank you the person involved.

-I do not wish for my complaint to be closed yet however because it has not yet been posted to my account and made available, although I fully expect that it will sometime soon and when it does, I will come back and update this forum in order to close my complaint.

-So...i guess I'd like to say, in a preliminary manner, thanks again and also make known what an awesome utility the Askgamblers forum is. This website has proven to be very very helpful and I am totally glad to have discovered it.

-As I said previously, please do not close my complaint just yet. Once I have received confirmation that the funds have been posted and made available, indicating a fully completed transaction, I will return here and update this.

-Thanks again!

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
33h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500