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Holding back winnings of $7,500


4 years ago

I 100% haven't misunderstood the specific casino terms and conditions. It's Raging bull casino and paradiso room casino, that are playing ignorance with their T&Cs as they didn't keep to the payment details, ex 5 to 10 working days, once first payment is deposited into my bank it states the other payouts will follower seamlessly $2500 per wk, also false advertising,

On the 11/10/2021 I won $8.500 I immediately requested

withdrawal, it had to be 4 × $2.5000 and one of $1000. Left me $1.500 to continue playing I kept winning and as soon I had over $2.500 I'd withdrawal. I happen to lose the remaining $1.500 that I kept in my account , so contacted chat and they were happy for me, I asked when will they start to process he said after documents received 5 to 10 business days.

Sent all necessary documents(iv played at this casino for years, I told them that they should have documents as in march this year I won some money and documents should be current) I did as asked immediately, and they'd decline it of tell me it needs white back ground, or light reflection, I'm telling you for 9 days this was happening.

Asked about my winnings and this time wasn't days I had to wait it was 24 hrs to 72 hrs, so many emails after96 hrs and they'd reply with pretty much same excuses as previous, then they'd ask me to contact chat in 3 days, hi Mia I'll just put you through the correct dept, get to that dept ,I'll put you through accounts, it was the most depressing few wks I put up with, in the mean time I cancelled 1 of my pending payouts which left me with $9.500 pending and with this money I won $15.000 now trying to get to chat was a job in it self, id email them, with correct address and id get notification that no address exists, I have all emails and transcripts and screen shots of winnings ,finally after letting them know how their game of avoiding me and I was taken ill with depression , it is then that they sent me $2330.

On the 13/11/2021, unbelievable 43 days to get something, the rest I kept asking how much longer and wouldn't get straight answer pretty much anything to shut me up, whilst waiting on winnings I continue to cancel withdrawal request and lost ,but I still have and waiting for my $7.500 that they're withholding from me.

Funny thing is since I last spoke to them and he admitted in transcript that there was still $7500, every time I login now it says casino under maintenance back in 2 hrs, that was 12 days ago, still under maintenance, my friend logged in just to test it and wella he had no issue and got in, no maintenance issues, id like to forward all correspondence I had with raging bull casino and paradiso room casino but don't know how too, please help me get my money back please 🙏🙏

Disputed Casino Raging Bull Casino
Amount $7500

Discussion

User name

Dear @miasmoney,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Mia--

I've checked on your account and here's what I've found...

A payment was sent to our processor, back in November: Paid 11/17 AUD $2330.00 + AUD $20 Service Fee for transaction #8216703. Our processor confirmed the wire was completed on 11/19, so you certainly should have received those funds by now.

All other withdrawals you've made subsequently, you've cancelled. At this point, there are no withdrawals pending approval and/or payment.

I wish you all the best,

Tawni
User name
Hi Mia--

I'm not in the office just yet, today. As soon as I get in, I'll check on your account and come back to you (this will be later today).

Tawni

Raging Bull Casino Complaint Stats

Resolved 590 / 642
Avg. Amount $2,640
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Chart Pointer
87h left
$2,500
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999