Getting the run around with a $2,500 withdrawal
After winning $2500 on raging bull casino back in July i have been trying to get them to release my funds to me. I have had continuous contact via email and chat with them where It took them 2 months just to verify my identity even though they had all of it. Then they tried to tell me that they dont accept commonwealth bank accounts (which is the only bank accounts i have and one of the main banks here in Australia) and then they asked for a 3 month copy of my bank statement so I replied " I do not have to send you a 3 month copy of my bank account especially if you don't accept commonwealth bank accounts. I then opened up another bank account with another bank and now they are asking me for my bank statement again and when I send it to them they're now saying that they dont accept statements online and it needs to be picture of a paper statement which I don't have as I've just joined westpac bank specifically for this. I have just sent them another picture of my account statement. When I ask for them to contact me via phone they say that they do not contact people via phone anymore.
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.