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Feel helpless


2 years ago

It’s been a ongoing issue first of all withdrawing my money.

At first, I was able to get into my account easily and check my pending verification

I submitted everything they asked for, including my driver's license, more than once, and my passport.

I submitted my credit cards they asked for verification finally, I resubmitted my credit cards once again, and both of those said, verified on them

I was waiting for my driver's license/passport as one of them to be verified so I can refund my money

And when I went to check after many weeks of dealing with this I now cannot login to the account at all.

I have reached out to them via email more than once

I have tried calling the 800 number and all I get is a busy signal.

I have no other options but to reach out to you guys to see if there’s anything

You can do to help.

I log in through Inclave

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Hi Lori Jo--

You won't have to worry about closing your account--we've saved you the trouble.

You've made four deposits with our casino, the first of which your bank declined once presented with the charges. The next two, you've charged back, costing the casino quite a bit more than the amount of the actual deposits. Because the casino did not want to take a chance that you'd do a chargeback on the fourth charge (and incur further charges), they opted to refund the amount of your deposit back to your card.

I'm sure it must be quite clear at this point that your winnings have been voided.

I've forwarded the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni
User name loyalty-level-2
I don’t see where I had put in that I had $220 in my account and was trying to withdraw it for several weeks clear back to 1 June when I had more than $220 but at that point, I just kept playing and it decreased.
At this point all I want is my $220 I had to close my account.
Thanks in advance
User name

Dear Raging Bull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raging Bull Casino Complaint Stats

Resolved 588 / 639
Avg. Amount $2,569
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999
Approved Withdrawals Reversed Delayed And Not Paid Since March
I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.
Chart Pointer
94h left
$12,500