Failed to pay on time
Hi, i played on the raging bull website (slot machines) and requested two withdrawals. One was for an instant and another was a transfer. I was told it was going to clear by Friday however i've recieved nothing at all. No email confirmation as promised or funds. I just want to be paid what is fair and my winnings. I'm sick of being lied to by customer service. Can you please assist me?
10/06/2018 11:51 PM Express Payment Withdrawal Requested -$150.00
10/10/2018 09:14 AM Wire Transfer Withdrawal Approved! -$700.00
10/10/2018 05:52 AM Express Payment Withdrawal Approved! -$150.00
(11:16:34) Manny Green: I am very sorry to hear that, however, if it still there by Friday, then we can escalate it. but it should be approve it by Friday.
04:13:11) Cyrus Stark : I can see that at this date: 10/11/2018 we paid for our processors: $142.50 + $7.50 Fee Wire .
(04:14:01) Rita D’aniello: i still haven’t received it.What about the second withdrawal?
(04:15:26) Cyrus Stark : It was approved 2 days ago: 10/10/2018, so will be send by general time frame.
(04:15:34) Cyrus Stark : The general time frame for withdrawals is 3 business days to be approved, only if we have your complete documents in and posted to your account, and then another 7 business days to be sent, plus the delivery time, which may vary according to processors limitations and if we have the compete pay out information posted to your account.
(04:16:12) Rita D’aniello: so when will the second actually be paid out?
(04:16:44) Cyrus Stark : Will be send to you in next 5 business days.
(04:16:50) Rita D’aniello: shouldnt I have received an email saying it was approved and paid?
(04:17:27) Cyrus Stark : Sure, Rita. Don't worry.You will receive email confirmation.
This establishment is not doing the right thing by it's patrons and this needs to be addressed.
10/06/2018 11:51 PM Express Payment Withdrawal Requested -$150.00
10/10/2018 09:14 AM Wire Transfer Withdrawal Approved! -$700.00
10/10/2018 05:52 AM Express Payment Withdrawal Approved! -$150.00
(11:16:34) Manny Green: I am very sorry to hear that, however, if it still there by Friday, then we can escalate it. but it should be approve it by Friday.
04:13:11) Cyrus Stark : I can see that at this date: 10/11/2018 we paid for our processors: $142.50 + $7.50 Fee Wire .
(04:14:01) Rita D’aniello: i still haven’t received it.What about the second withdrawal?
(04:15:26) Cyrus Stark : It was approved 2 days ago: 10/10/2018, so will be send by general time frame.
(04:15:34) Cyrus Stark : The general time frame for withdrawals is 3 business days to be approved, only if we have your complete documents in and posted to your account, and then another 7 business days to be sent, plus the delivery time, which may vary according to processors limitations and if we have the compete pay out information posted to your account.
(04:16:12) Rita D’aniello: so when will the second actually be paid out?
(04:16:44) Cyrus Stark : Will be send to you in next 5 business days.
(04:16:50) Rita D’aniello: shouldnt I have received an email saying it was approved and paid?
(04:17:27) Cyrus Stark : Sure, Rita. Don't worry.You will receive email confirmation.
This establishment is not doing the right thing by it's patrons and this needs to be addressed.
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.