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Delaying the payment and not replying


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By Juan T.
2 years ago

I've emailed the casino numerous times, there is a $100 withdrawal pending since 11/25/2023.

Last email I've received stated I should get a reply within 72 hours, but I have not received any replies.

This was from a bonus, but I have made the deposit necessary and have not violated claiming more than one bonus.

Please reply to me accordingly.

Disputed Casino Raging Bull Casino
Amount $100

Discussion

User name

Dear @Jaydotta88,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

According to the public message you posted on December 8th, the initial balance that was the subject of this complaint has been played off.

Should you face issues with other payments that were not part of the present case, and that are still in pending time, please feel free to submit a separate complaint. 

Thanks in advance for your cooperation.

User name
Hi Juan--

You are now asking about a withdrawal which you made only four days ago. I've already explained our time frame for withdrawals in my previous reply:

APPROVAL OF WITHDRAWALS

2. All withdrawal requests will be reviewed within 7 business days from the date of the request.

--

This would mean that your withdrawal should be approved by the 19th. If for any reason there are issues at that point, I'll be happy to help you to resolve them.

I hope you understand,

Tawni
User name loyalty-level-2

I might as well mention the correction needed to my deposits from 12/8/2023.


I received a message that I would be compensated for the fee on my debit card deposit, I made 3 deposits yesterday, one for $54.87, one for $32.95, and one for $54.93, yet I was only credited $50, $30, and $50, I believe I am owed $12.75 for the fees and I am expecting them in my account, I wasn't able to take the screenshot of the message but I will gladly make another deposit in order to grab it if I must, thank you.


Username: < removed >

Email: < removed >

User name loyalty-level-2
Ok this is ridiculous, I bought a prepaid card so of course it doesn't have my name on it, but it's mine, could you bypass this and approve it so I can get my money out? I don't know if you need anything but I own this card

Raging Bull Casino Complaint Stats

Resolved 588 / 640
Avg. Amount $2,584
Avg. Complaint Duration 14 days
Avg. Response Time 3 days
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (217)

Raging Bull Casino Complaints

See all complaints for this casino
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999
Approved Withdrawals Reversed Delayed And Not Paid Since March
I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.
Status unsolved Unresolved
$12,500