Delayed $12,500 withdrawals approval
Raging Bull Casino
I have made 5 withdrawls between the 17th March 2019 and the 23rd March 2019. Each withdrawl is $2500, totalling $12500.
My account identification varification was confirmed via email on the 20th March 2019.
My bank details have been confirmed via live chat, as i have already recieved a withdrawl previously from this casino.
Raging Bull Casino policy states the time frame for withdrawls to be approved is 7 business days.
I have made inquires through live chat twice now.. The first time i was assured I have fulfilled all requirements and "Do not worry".. The second time, i was told one of the withdrawls would be escalated to the withdrawls department. I asked if this department would communicate with me via email and the response was "Unfortunately not".
Very unprofessional and frustrating! I have fulfilled all of my obligations. Raging Bull Casino has breached its policy, as it has now been 12 business days since varification. I follow up with an inquiry and i am told its been "Escalated" with no other instruction. I really felt like i was brushed off, which seems to be a common occurance, as many other people have experienced the same frustration.
Can you please, please help me?! Thankyou so much in advance.
Phil
I have made 5 withdrawls between the 17th March 2019 and the 23rd March 2019. Each withdrawl is $2500, totalling $12500.
My account identification varification was confirmed via email on the 20th March 2019.
My bank details have been confirmed via live chat, as i have already recieved a withdrawl previously from this casino.
Raging Bull Casino policy states the time frame for withdrawls to be approved is 7 business days.
I have made inquires through live chat twice now.. The first time i was assured I have fulfilled all requirements and "Do not worry".. The second time, i was told one of the withdrawls would be escalated to the withdrawls department. I asked if this department would communicate with me via email and the response was "Unfortunately not".
Very unprofessional and frustrating! I have fulfilled all of my obligations. Raging Bull Casino has breached its policy, as it has now been 12 business days since varification. I follow up with an inquiry and i am told its been "Escalated" with no other instruction. I really felt like i was brushed off, which seems to be a common occurance, as many other people have experienced the same frustration.
Can you please, please help me?! Thankyou so much in advance.
Phil
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.