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Raging Bull Casino - Delayed payout request

RESOLVED
Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
Amount $ 650
Posted on January 13, 2020

Hello,

I played at Raging Bull Casino and won. I requested a wire transfer payout in the amount of $900. I contacted customer service to ensure all requested verification paperwork has been submitted and was told all of it was on file. As of today 12 Jan 2020, my request has not been approved.
I have attached my payout request.

Thank you
Barbara

Posted on January 17, 2020

Hi Barbara--

I apologize for the difficulties you've been having with this.

You'll be pleased to know that your withdrawal was sent to our processor, Wednesday: 1/15 Paid $650 + no Service Fee for transaction #68103906. I would expect you'll find the funds in your account towards the middle of next week. ;-)

Regarding the shortfall from your requested balance, this is due to a bonus you received. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Posted on January 18, 2020

Hello Tawni

Thank you for your quick reply. I will let you know once the money post in my account.

Thank you
Barbara

AskGamblers
Posted on January 22, 2020

Dear @bwj1104,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on January 23, 2020

Hello Twani and ASKGAMBLERS

My account was credited today with the funds. Thank you to both of you for assisting me.

Barbara

AskGamblers
Posted on January 23, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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