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Raging Bull Casino - Delayed payout of $550 from RBC

RESOLVED
Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
Amount $ 475
Posted on October 21, 2020

I requested a payout on 4 October of $550. Its still pending and it is now 20th. Have Live chatted with them and they said they will "follow up" and that was four days ago and its still pending. I don't understand why they dont just process it. Have had payout with them before and it took 14 days. Account is all verified etc. Thx

Posted on October 21, 2020

Now 22nd October and still "pending"

Posted on October 22, 2020

So they have processed my withdrawal but have charged me a $75 fee instead of the usual $45 and I don't know why :(

Posted on October 26, 2020

Hi Kaye--

I've checked on your account and your payment was sent off to our processor, Friday: 10/23 Paid $475 AUD + no Service Fee for transaction #63316955. I would expect you'll find the funds in your account, towards the end of this week (possibly sooner).

As you can see, we did not charge you any fees for this. The reason for the shortfall is that you received a bonus in the amount of $75. All bonuses are non-withdrawable and as such, removed from your total withdrawal request.

All the best,

Tawni

AskGamblers
Posted on October 26, 2020

Dear @Donut420,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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