Complaint #932 Raging Bull Casino

Delayed payment from December 2021

By Otibaromm

4 years ago

On 12/19/21 I submitted a withdrawal for $600. I used a bonus and completed required play throughs and followed all bonus rules.

I've inquired 4 times about the status of my withdrawal through their chat feature. All 4 times I was told my request was being escalated and to wait a few days.

I did that but got the same automated response each time.

I am now lodging a complaint, again, with this company as ever a month has gone by. I have attached one of the chat sessions I described. They are all pretty much the same.

Thank you

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $320

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Raging Bull Casino

• Representative

4 years ago

Hi Maria--

I'm sorry, but you are mistaken--you did receive a bonus:

SPIN220 (44 of 9999)

You made a $32 deposit and the coupon carried a 10x maximum cashout, which explains the payment of $320.

I've attached the transaction history, along with the coupon details.

I hope this clears things up,

Tawni

Otibaromm

4 years ago

I did not receive a $220 bonus is what im saying. That is the amount subtracted. I am asking for a breakdown of how you got to that number

AskGamblers

• Support Team

4 years ago

Dear @Otibaromm,

Kindly note that reading your complaints text the Askgamblers Complaint team understood that you have stated using a bonus. Please refer to the following term.

12. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request. E.g., if the Player receives a bonus of $100 and later requests a $390 withdrawal, the $100 bonus will be removed, and the withdrawal will total $290. Withdrawal requests made for less than the bonus received will be denied and returned to the Player's account.

Please update your complaint in a timely manner and confirm if you consider the issue resolved. Keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raging Bull Casino Complaint Stats

Resolved 588 / 639

Avg. Amount $2,569

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

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23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

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Resolved

$1,999

Have not been able to withdraw funds since February

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$3,772

Cant find a way to withdraw the winning money

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Resolved

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Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

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Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'