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Delayed Payment and Promo Chip Voided


4 years ago

On 10/21/2021 I played off of a free spins bonus as part of a deposit bonus that I had selected. Max cash out was 100.00. I submitted the request for the withdrawal and was told that within 7-10 business days that I would receive the winnings. So I waited for the deposit to be processed after I had done all of the verification (taking a selfie with my ID etc.). It was about maybe 5 days later that I went to check the status of the withdrawal and that's when I was notified that my "Year of the Bull" 300.00 chip was available for me to redeem. But I had to redeem it within 30 days after it becomes available. Well, their rule is that if you have a pending withdrawal they can not process any free chips that I would "have to make a deposit if I wanted to take advantage of the free spin bonuses.

So long story short they have taken a lot longer to process my withdrawal request and then they also kept my chip and wouldn't give it to me even though it wasn't a "free chip" but a bonus chip that was given in conjunction with the deposit bonus. They said that I had to redeem the chip before the expiration date or it's forfeited, but that doesn't make any sense because they wouldn't process my withdrawal request or let me get the chip either.

There have been 6-7 different agents I have spoken to who advised that they were still gonig to pay but the 3rd party processor is behind. which I can understand however now we are past 5 weeks no withdrawal and no chip that is rightfully mine. That's like stealking in a sense because they told me that I would receive this chip as part of my deposit but because they are taking so olong to process payments I should be penalized for that? Doesn't seem fair to me. I understand how things can happen but they are asking me to make another deposit when they haven't even paid the withdrawal out and then voided my 300.00 chip because they are taking a month of Sundays to payout my winnings.

I have requested a supervisor and there is no one that helps. If you would please assist me in the handling this situation?

Thank you,

Dwayne < name removed >

Disputed Casino Raging Bull Casino
Amount $400

Discussion

User name

Dear @dbbaskerville2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Dwayne--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your withdrawal was issued to your wallet, Tuesday: 12/7 Paid $100 (0.00196297) + no Service Fees Bitcoin for transaction #106997836

I wish you all the best,

Tawni

Raging Bull Casino Complaint Stats

Resolved 590 / 642
Avg. Amount $2,640
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Chart Pointer
87h left
$2,500
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999