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Raging Bull Casino - Delayed payment

RESOLVED
Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
Amount $ 1824
Dishlicker1 Victoria
Posted on November 4, 2021

I made a withdrawal on the 5th October 2021 and today is the 3rd of November 2021 and still no payment. See attached screenshots of communication with raging bull. I have been in contact on 10 occasions and all I hear is my matter is being escalated. I am very frustrated and would very much like your help again
Username Dishlicker1

Posted on November 7, 2021

Hi Darren--

I apologize for the difficulties you've been experiencing with this.

I'm pleased to tell you that your payment was issued, Friday: 11/5 Paid AUD $1784 + $40 Service Fee Pay2Card (ending card#9393) for transaction #81714964.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

AskGamblers
Posted on November 10, 2021

Dear @Dishlicker1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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