Complaint #1110 Raging Bull Casino

Declined payment after reassured payment

By Dora1255

2 years ago

Message on forum

Good morning, I begin working with a customer service rep by the name Elena in March who Informed me that my credit union was not an acceptable bank and that I would need to sign up with a bank that allowed wire transfers. This is understandable, however in March 27 i created an account with US Bank but was unable to provide bank statements due to the account being brand new. (Understanding) I informed the rep that my statement would print in 04 Apr and was told that

“Dear Tayana,

Rest assured that we will review your bank statement on April 4th with utmost priority and confidently assist you with your pending withdrawal.

Best regards,--

Elena

Finance Manager

I am now being denied my new winnings until

“ Good day, Tatyana

thank you for your email.

After reviewing your bank statement, unfortunately at the moment it is not possible to accept US bank for wire payout due to insufficient activity on account.

You can provide PDF bank statement in next weeks as proof that account is funded on daily base.

With regards

Tony

As stated above this is not my primary account and was only created to utilize Raging Bull. Please assist me. Thank you

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $800

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Dora1255,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Raging Bull Casino

• Representative

2 years ago

Hi Tatyana--

I've just checked in on your account and it appears you've played your funds down to zero.

At this point, there are no withdrawals to be approved or paid.

I wish you all the best,

Tawni

Dora1255

2 years ago

Please see attached statement

Dora1255

2 years ago

Raging bulls most recent false response.
Hello Tatyana,

Thank you for your e-mail. Unfortunately we cannot accept bank wire information at the moment, since we require active and funded bank account which is regularly used. As per your statement, there is only 1 transaction for the whole period.

Please provide alternative bank wire details or the same ones in a month, after active and regular usage.

Kind regards,

--
Fidan
Finance Agent

I have 8 transactions the entire period. This is also not my primary bank as stated above.

Raging Bull Casino Complaint Stats

Resolved 588 / 640

Avg. Amount $2,584

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'