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Continuing to delay payment for absolutely no reason at all with continued excuses


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By savagex
2 years ago

I made a withdrawal for $1000 on November 4 and have waited patiently for them to process the withdrawal, which is also through bitcoin, which is supposed to be quicker and they advertise to be quicker and each day, which is almost every day I contact them I have Continued to get the exact same excuse every single day telling me that they have escalated it and to check again next day and just remain patient.

However, I have expressed to them and not that I am special nor do I think I am in anyway, however, I have had extenuating circumstances due to having a stroke two weeks ago and have been out of work. Due to that did not know how I would pay my rent and then was blessed to win and felt tremendous relief to know I could pay my rent. And I am now 16 days late on my rent and facing an eviction, because they will not just process the winnings.

I won fair and square without breaking rules Completely verified and I have every single transcript with every single customer service person that I’ve spoke with also if needed I’ll be glad to pass those on. I have been nothing but kind and patient and tried to be understanding with them but this is out of hand, and I did tell them yesterday or last night, that if I did not receive it within 24 hours that I would be filing a formal complaint against them, so that is what I’m doing and they need to be held accountable for what they do and stop holding peoples money and being greedy.

The majority of time the casino wins so when the player wins if they want to run a casino, they need to abide by terms and conditions and rules just like they expect us to.

Just want my money so I can keep a roof over my head so I am asking please please please help me. I am in this for the long-haul as well, and will do whatever I have to to ensure I receive my money and keep them from continuing to practice bad business behaviors, and deception and fraud.

Disputed Casino Raging Bull Casino
Amount $1000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hello, I just wanted to say thank you very much for submitting my payment to me and I did receive it. I no way wanted to have to file a complaint or have any issues because I do enjoy playing at your casino so I appreciate your prompt response and submitting the payment to me, and I look forward to playing in the future.

All the best and happy holidays
Ashley
User name
Hi Ashley--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Friday: 11/17 Paid $1000 (BTC 0.02791834) + no Service Fee Bitcoin for transaction #135300614 ($1,000.00).

I wish you all the best,

Tawni

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
43h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500