Complaint #544 Raging Bull Casino

Continous new delay tactics wan't pay into any of my accounts

By Symone S.

6 years ago

So i guess these sorts of thing arent wver short but ill try not drag my story out.

8.12.19 request withdrawl- got offered "EXPRESS WITHDRWAL", But it comes woth max cashout of $750 ,i wamtes to wothdraw $1000, but decoeded ao close to xmas to go with the "EXPRESS OPTION".

I received confirmation email recapping my withdrawal method and recaping my bank details, amd that ive been aproved an express withdrawl for my 1st withdrawal.

A week later i contact chat to ask if the paymemt was on track to my accoint and asked if they required any more information from me. I just wanted to ensure i was doing everything ibg my end to ensure i have the money before xmas for my kids xmas gifts.

Aprox 2 weeks after withdrwal request, i contact live support to ask how much longer for my express withdrawl. I was told im not yet verified! UPSET that i didnt contact earlier as i didn't want to bother the casino so i left it so long before asking what was the go with my withdrwal and not one email or request was sent to me notifying me of what was missing for my express withdrwal to go ahead. i was under the impression casino had everthing they needed as i usually berify myself before ever depositong, and i figured i was apprpved after chat ensured me id given everything they needed just gotta wait standard 7 days for withdrwal to be aproved.

So i try summerize the rest so idont bore you half to death😴....

Recap

8.12.19 withdrawal request

8.12.19 recieved recap and conformation of my express withdrwal option

Re submitted my documents on 24.12.19 same day

24.12.19 recieved email saying i need to send my bank deatils so i sent a copy of their email they sent to me on 8.12

19. I was told, not acepted i must retype it and send back. So i did

25.12.19 recieve email saying they recieve my documents but they need a telephone bill in my name at my address and its only documnet they will accept and nothing else.

I sent bank statement, passport and c/c photos as my documnets and i dont have home telephoneone on or intermet, i use my mobile phone.

So i sent my personal loan contract, centrelink statement, recent letter addressed to me from my childrens school and my mobile phone account screenshot from phone provider app all these things showing full name amd address and finally they sent email confirming docs was approved! Fast and hassel free i know.!

26.12.19 asked if payment had been sent was told wait 10 days. See summerised chat below :have full length chat if required:

21) Gerald Bxxx: Alright Symone, just to confirm, have you sent our Finance team your wire details?

(06:13:33) Symone Sxxx: Yep

(06:13:59) Gerald Bxxx: May I confirm on what email address did you send it to?

(06:14:01) Symone Sxxx: Visitor uploaded: Screenshot_2019121

(06:14:40) Symone Sxxx: That's the confirmation email stating my details I submitted. Recapping the details

(06:15:37) Gerald Bxxx: Alright Symone, I can see here that your profile was updated on the 1st of January.

(06:15:49) Symone Sxxx: Ok

(06:16:12) Symone Sxxx: What does that mean

(06:16:13) Gerald Bxxx: For this Symone, I will leave a note regarding the payment details to our Finance team. Please note that once they have verified this, your payment will then be sent out.

(06:16:37) Symone Sxxx: Verified what

(06:16:48) Symone Sxxx: A note regarding?

(06:17:07) Gerald Bxxx: Before they send a payment to the bank details you will provide, they have to verify it first. Meaning they have to ensure that it will be you who will receive it.

(06:17:19) Gerald Bxxx: We have your documents to double check it on our side.

(06:17:32) Gerald Bxxx: Once that is verified, they will send the payment out on the details you provided.

(06:17:32) Symone Sxxx: Yep I've been verified

(06:17:42) Symone Sxxx: I gave bank statement

(06:18:10) Gerald Bxxx: Please give our team the standard 7-10 business days for this. The note I will be leaving is about you reaching us out today and asking for it.

(06:18:21) Gerald Bxxx: This way, our team would know that you have been following up on this.

(06:18:33) Gerald Bxxx: But I assure you that you will be receiving this since this is already approved.

8th january

Contact since ive waites 10 days amd than some.

Heres how that went

52:03) Joseph Bxxx: May I know if you already send your bank wire details to us?

(08:52:56) Symone Sxxx: Visitor uploaded screenshot

(08:53:21) Symone Sxxx: Here's the screenshot for the confirm. Confirms that you got the deats

(08:53:59) Joseph Bxxx: We apologize for the delay on the follow up of your withdrawal request. I will personally send your case to the finance department through our manager. To be able to do so, we kindly request you to verify the following payout details for us: • Bank Name: • Bank Address (Physical address of the branch you visit): • Exact Name registered on the account: • Your street address Registered on the bank account: • Bank Account Number: • Swift Code: (Capital letters and numbers only) • BSB: (6 Digit number) • Currency: • Checking or savings: • Place of Birth (Country/City):

(08:54:46) Symone Sxxx: Isn't that all in the above screenshot that you sent me to recap the details I already gave you

(08:55:04) Symone Sxxx How many times will I have to do the same things over and over

(08:55:13) Joseph Bxxx: I understand but you have to type in all of the details.

(08:55:27) Symone Sxxx: I got a email recapping my details now I gotta resend after a month long delay tactic

(08:55:32) Symone Sxxx: I did

(08:55:46) Symone Sxxx: That's the confirmation from you that you recieved those bank deatails

(08:56:21) Symone Sxxx: Commonwealth bank of Australia

(08:57:01) Joseph Bxxx: I'm sorry to interrupt you.

(08:57:34) Symone Sxxx: address **********×***********************

(08:58:04) Joseph Bxxx: Please be advise that we cannot send funds to commonwealth bank.

So i gave them my HSBC bank account details along woth swift in exact format thatt heu adked not leabing out any details and emialed it to the address thay asked as well as type in chat like they asked. Email also included a screenshot of my full namevon my account with address, bsb and bank account number and whatctype of money my account accepted (USDand AUD).

NOW THEY HAVE BEEN saying my bsb is incorrect since atlest the 14th january. I pointed out that the fact i have shown a screenshot of my banking online that cannot display incorrect details so they are correct. Icalled my bank to reconfirm and now i dont know what to do.

Ive waited a month before they disclosed to me thay cant send to commonwealth account and didnt tell me any sooner, tham they tryied to say they wont acept my hsbc bank account cause its online they need a actual real branch i attend, to which i told them that is not online ,its simply an online banking summary screenshot.

They then tell me its swoft code wrong so i to clarify email stating all bank details they needed Agian, to clarify these are correct details and to rule out a Typo , I included online banking screenshot again.

I recieve an email stating on the 14.01.19 stating 2nd time youve given wrong bsb details

Hello,

Thank you for your email. The BSB number you sent 342098 again is not valid. Please contact your bank and request the correct one.

Regards,

Tamara

Finance Agent

{#HS:1055292800-2548#}

My withdrwal was then sent back to my online player casino account amd i contact support who say its my fault for giving incomplete information and then i had to restart the request with starting a new withdrwal processs.

15.01.2019

Huge shock was when i got email stating that i need to reverify my account and identity thru this new third party app and take a selfie etc.🙄 I jumped thru all these hoops agian, passed and still get told wrong bsb and asked numerous times for bank deatils to be retyped in chat amd re emailed but only ever after i initiated contact with the casino and they act like they dont have my details. They never contact me requesting any follow up info they need, after they say they tried to process my payment and ran into missing or wrong info.... Yep ok. No courtesy email?

They refuse to offer any other types of withdrawal option amdi am stuck with them passing delay blame as if im gettimg my details wrong amd them just patronising me asking for correct bsb amf thwy woll do intsnt tranfer. I open HSBC bank just for this witjdrwal how many more bank account should i open before they actually pay?

Express withdrwal not so express!

Please help. I was a daily depositer and not always using a bonus might i add. I feel cheated and like im being treated unfairly 😭

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $690

Discussion

AskGamblers

• Support Team

6 years ago

Dear @APPLESUCK5,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Raging Bull Casino

• Representative

6 years ago

Hi Symone--

I've checked with our processor and it was confirmed that your withdrawal was completed on the 29th. By now, I would certainly expect you've received the funds.

Can you please confirm?

Much appreciated,

Tawni

AskGamblers

• Support Team

6 years ago

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

Raging Bull Casino

• Representative

6 years ago

Hi Symone--

I've not yet received confirmation that our processor has completed your wire, but I'll check on this, Monday (I'm not able to do so on the weekend). I don't expect the wire to take much longer, but I'm happy to check on this.

I'll be back Monday...

Tawni

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

80h left

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Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

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Cant find a way to withdraw the winning money

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Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

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Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

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Delayed payment after a month

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Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

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$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

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